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	1.	Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine and Michael J. Wesson. by Colquitt, Jason Lepine, Jeffery A Wesson, Michael J Material type: Text Publication details: Boston : McGraw-Hill/Irwin, c2009 Online access: Click here to access online Click here to access online Availability: Items available for loan: Mzumbe University Main Campus Library (2)Location, call number: 658.4 COL, ... Found in Open Library: Place hold Add to cart (remove)
	2.	The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld and Thomas Teal. by Reichheld, Frederick F Teal, Thomas, 1937- Material type: Text Publication details: Boston, Mass. : Harvard Business School Press, c1996 Online access: Click here to access online Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.4 REI. Found in Open Library: Place hold Add to cart (remove)
	3.	Defying the limits : reaching new heights in customer relationship management / Montgomery Research, Inc. and Andersen Consulting by Montgomery Research, Inc Andersen Consulting Material type: Text Publication details: San Francisco : Montgomery Research, Inc., c2000 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.812 DEF. Found in Open Library: Place hold Add to cart (remove)
	4.	Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / / Terry G. Vavra by Vavra, Terry G Material type: Text Publication details: Milwaukee, Wis. : ASQ Quality Press, c1997 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.812 VAV. Found in Open Library: Place hold Add to cart (remove)

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