The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld and Thomas Teal.

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TextPublication details: Boston, Mass. : Harvard Business School Press, c1996.Description: xii, 323 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode	Item holds
Book	Mzumbe University Main Campus Library	Mzumbe University Main Campus Library	658.4 REI (Browse shelf(Opens below))	1	Available		0058187

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Includes bibliographical references (p. 311-314) and index.

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