Total quality management and operational excellence : text with cases / John S. Oakland.
Material type: TextPublication details: New York : Routledge, 2000.Edition: 2nd edDescription: xii, 380 p. : ill. : 25 cmISBN:- 9780750639521
- 658.4013 OAK
Item type | Current library | Home library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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Book | Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 658.4013 OAK (Browse shelf(Opens below)) | 1 | Available | 0046963 | ||
Book | Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 658.4013 OAK (Browse shelf(Opens below)) | 2 | Available | 0046962 |
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Includes bibliographical references and index.
Part one: The foundations - a model for TQM
Understanding quality
Commitment and leadership
Design for quality
Part two: TQM - the role of the quality system
System design and contents
Quality management system audit/review and self-assessment
Part three: TQM - the tools and improvement cycle
Measurement of quality
Tools and techniques for quality improvement
Some additional techniques for process design and improvement
Part four: TQM - the organizational, communication and teamwork requirements
Organization for quality
Culture change through teamwork for quality
Part five: TQM - the implementation
Communications and training for quality
Implementation of TQM and management of change
Case studies
This text provides a simple model for Total Quality Management and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies
eng.
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