Image from Coce
Image from OpenLibrary

Total quality management and operational excellence : text with cases / John S. Oakland.

By: Material type: TextTextPublication details: New York : Routledge, 2000.Edition: 2nd edDescription: xii, 380 p. : ill. : 25 cmISBN:
  • 9780750639521
Subject(s): DDC classification:
  • 658.4013 OAK
Contents:
Part one: The foundations - a model for TQM Understanding quality Commitment and leadership Design for quality Part two: TQM - the role of the quality system System design and contents Quality management system audit/review and self-assessment Part three: TQM - the tools and improvement cycle Measurement of quality Tools and techniques for quality improvement Some additional techniques for process design and improvement Part four: TQM - the organizational, communication and teamwork requirements Organization for quality Culture change through teamwork for quality Part five: TQM - the implementation Communications and training for quality Implementation of TQM and management of change Case studies
Summary: This text provides a simple model for Total Quality Management and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies
Tags from this library: No tags from this library for this title.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Home library Call number Copy number Status Date due Barcode Item holds
Book Mzumbe University Main Campus Library Mzumbe University Main Campus Library 658.4013 OAK (Browse shelf(Opens below)) 1 Available 0046963
Book Mzumbe University Main Campus Library Mzumbe University Main Campus Library 658.4013 OAK (Browse shelf(Opens below)) 2 Available 0046962
Total holds: 0

Includes bibliographical references and index.

Part one: The foundations - a model for TQM
Understanding quality
Commitment and leadership
Design for quality
Part two: TQM - the role of the quality system
System design and contents
Quality management system audit/review and self-assessment
Part three: TQM - the tools and improvement cycle
Measurement of quality
Tools and techniques for quality improvement
Some additional techniques for process design and improvement
Part four: TQM - the organizational, communication and teamwork requirements
Organization for quality
Culture change through teamwork for quality
Part five: TQM - the implementation
Communications and training for quality
Implementation of TQM and management of change
Case studies

This text provides a simple model for Total Quality Management and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies

eng.

There are no comments on this title.

to post a comment.

Mzumbe University Library
©2022