Total quality management and operational excellence : (Record no. 5227)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01528cam a2200205 i 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780750639521 |
| Terms of availability | TZS 89,788.44 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MUL |
| Language of cataloging | eng. |
| Description conventions | AACR |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4013 OAK |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Oakland, John S. |
| 245 10 - TITLE STATEMENT | |
| Title | Total quality management and operational excellence : |
| Sub Title | text with cases / |
| Statement of responsibility, etc | John S. Oakland. |
| 250 ## - Edition Statement | |
| Edition statement | 2nd ed.. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York : |
| Name of publisher | Routledge, |
| Year of publication | 2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xii, 380 p. : |
| Other physical details | ill. : |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 505 ## - Formatted Contents | |
| Formatted contents note | Part one: The foundations - a model for TQM <br/>Understanding quality <br/>Commitment and leadership <br/>Design for quality <br/>Part two: TQM - the role of the quality system <br/>System design and contents <br/>Quality management system audit/review and self-assessment <br/>Part three: TQM - the tools and improvement cycle <br/>Measurement of quality <br/>Tools and techniques for quality improvement <br/>Some additional techniques for process design and improvement <br/>Part four: TQM - the organizational, communication and teamwork requirements <br/>Organization for quality <br/>Culture change through teamwork for quality <br/>Part five: TQM - the implementation <br/>Communications and training for quality <br/>Implementation of TQM and management of change <br/>Case studies |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | This text provides a simple model for Total Quality Management and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies |
| 546 ## - LANGUAGE NOTE | |
| Language note | eng. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Total quality management. |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Source of acquisition | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 10/31/2000 | Mesacom | 658.4013 OAK | 0046963 | 1 | 11/29/2022 | Book | ||||
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 10/31/2000 | Mesacom | 658.4013 OAK | 0046962 | 2 | 11/29/2022 | Book |