Defying the limits : (Record no. 6143)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00712nam a2200205 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0966641329 |
| Terms of availability | TZS 5250/= |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MUL |
| Language of cataloging | eng |
| Description conventions | AACR |
| Transcribing agency | MUL |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 DEF |
| 110 ## - MAIN ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Montgomery Research, Inc. |
| 245 ## - TITLE STATEMENT | |
| Title | Defying the limits : |
| Sub Title | reaching new heights in customer relationship management |
| Statement of responsibility, etc | / Montgomery Research, Inc. and Andersen Consulting |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | San Francisco : |
| Name of publisher | Montgomery Research, Inc., |
| Year of publication | c2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 430 p. : |
| Other physical details | chiefly col. ill. ; |
| Dimensions | 30cm |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Glossary of acronyms |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Consumer satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Relationship marketing |
| 710 ## - Added Entry – Corporate Name | |
| Corporate name or jurisdiction name as entry element | Andersen Consulting |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Source of acquisition | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 03/26/2015 | FST (MU) | 658.812 DEF | 009168 | 1 | 12/06/2022 | Book |