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Serving the public: Customer management in local government

Tam, Henry

Serving the public: Customer management in local government / Henry Tam - London: Longman, 1993. - vii, 144p. ; 27 cm.

Includes bibliography

ISBN: 0582212510 TZS 43701/=

Subjects--Topical Terms:
Customer care
Quality management
Customer management

Dewey Class. No.: 352.041 TAM

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