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Academic librarianship by design : a blended librarian's guide to the tools and techniques / by Bell, Steven J.

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The Oxford handbook of public policy

Table of Contents: “…The Public and its Policies 3 (36) ROBERT E. GOODIN, MARTIN REIN & MICHAEL MORAN PART II INSTITUTIONAL AND HISTORICAL BACKGROUND 2. …”

Services management : an integrated approach

Table of Contents: “…List of figures x List of tables xiii List of exhibits xv About the authors xvii Preface xxi Acknowledgements xxiii Part One: THE NATURE OF SERVICES 1 (52) 1 The nature of services 3 (24) Steven Desmet, Bart Van Looy, Roland Van Dierdonck Introduction 3 (1) Objectives 4 (20) The growing importance of services 4 (6) Services: what makes them special? …”

Forms and precedents / by Colinvaux, Raoul P.