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  1. 1
    Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city

    Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city by Masika, Emmanuel Julian

    Published 2024
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  2. 2
    An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited

    An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited by Abdalla, Zainab.S

    Published 2024
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  3. 3
    The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank

    The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank by Richard E. Ollotu

    Published 2024
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  4. 4
    The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania

    The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania by Hemedi, Kalezi

    Published 2024
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  5. 5
    Empowering the customer : the citizen in public sector reform /

    Empowering the customer : the citizen in public sector reform / by Ayeni, Victor

    Published 2000
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  6. 6
    The factors influencing customers choice of banking services in Tanzania.

    The factors influencing customers choice of banking services in Tanzania. by Zainabu,Msangi

    Published 2024
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  7. 7
    Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities

    Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities by Kwikwega, Asha H.

    Published 2024
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  8. 8
    Contribution of advertisement on customers attraction : A case of MICTIGO TANZANIA.

    Contribution of advertisement on customers attraction : A case of MICTIGO TANZANIA. by Dickson, Boniface

    Published 2026
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  9. 9
    Factors influencing customer purchase decision of Nyanza bottling company (NBCL) products in Mwanza City.

    Factors influencing customer purchase decision of Nyanza bottling company (NBCL) products in Mwanza City. by Kyeju, Diana

    Published 2024
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  10. 10
    The effectiveness of foreign exchange exposure on improving firms’ financial performance : A case of financial institutions operating in Zanzibar

    The effectiveness of foreign exchange exposure on improving firms’ financial performance : A case of financial institutions operating in Zanzibar by Omar, Abdalla Mtumwa

    Published 2024
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  11. 11
    The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch

    The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch by Somi Loveness

    Published 2024
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  12. 12
    Customer satisfaction with National Health Insurance Fund services: A case Study of selected public and private hospitals in Moshi municipality, Tanzania,

    Customer satisfaction with National Health Insurance Fund services: A case Study of selected public and private hospitals in Moshi municipality, Tanzania, by Linje, Gilbert Owen

    Published 2024
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  13. 13
    The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch

    The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch by Tillya, Joseph J.

    Published 2024
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  14. 14
    Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,

    Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom, by Mwinchumu, Farida

    Published 2024
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  15. 15
    Strategic product creation : deliver customer satisfaction from every level of your company /

    Strategic product creation : deliver customer satisfaction from every level of your company / by Kerber, Ronald L.

    Published 2007
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  16. 16
    Assessment of electronic banking services adoption towards customer use in Tanzania: A case of some selected commercial banks in Dar es Salaam city.

    Assessment of electronic banking services adoption towards customer use in Tanzania: A case of some selected commercial banks in Dar es Salaam city. by Chanda, Joel.

    Published 2024
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  17. 17
    Analysis of customers' satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro Region, Tanzania

    Analysis of customers' satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro Region, Tanzania by Bea, George, Musabila, Albogast K., Deogratus Daniel

    Published 2023
    “…This paper analyses customers' satisfaction with the services of the Sokoine National Agricultural Library (SNAL) using a mixed-method approach. …”
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  18. 18
    Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania

    Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania by Bea, George, Musabila, Albogast, Deogratus, Daniel

    Published 2024
    “…This paper analyses customers' satisfaction with services of the Sokoine National Agricultural Library (SNAL) using a mixed-method approach. …”
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  19. 19
    Challenges facing mobile banking services in reaching customers in Tanzania: A case of National Microfinance Bank (NMB) in Coastal region.

    Challenges facing mobile banking services in reaching customers in Tanzania: A case of National Microfinance Bank (NMB) in Coastal region. by Biteya, A.

    Published 2026
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  20. 20
    The role of client service charter in health service delivery: A case of Tingi health center in Kilwa district council

    The role of client service charter in health service delivery: A case of Tingi health center in Kilwa district council by Mdibwa,Jacob

    Published 2024
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