Search Results - Office of Strategic Services

Optimizing human capital with a strategic project office : select, train, measure, and reward people for organization success / by Crawford, J. Kent

Table of Contents: “…SECTION I: THE NEW PROJECT MANAGEMENT ; The Strategic Project Office: A Catalyst for ; Organizational Change ; Failure: Wake-Up Call and Teacher; Integrating Strategy and Action: Managing the Project Portfolio; People on Projects: A New Look at Project Roles and ; Responsibilities ; Why Is This So Important?…”

Services management : an integrated approach

Table of Contents: “…431 (1) Drivers towards internationalization 432 (4) Culture and cultural differences 436 (8) Internationalization strategies 444 (6) Conclusion 450 (1) Review and discussion questions 451 (1) Notes and references 451 (1) Suggested further reading 452 (1) 21 Defining a service strategy 453 (1) Aim�� Heene, Bart Van Looy, Roland Van Dierdonck Introduction 453 (1) Objectives 453 (20) The nature of strategic management 453 (8) The challenges of strategic management for services 461 (11) Conclusion 472 (1) Review and discussion questions 473 (1) Notes and references 473 (1) Suggested further reading 474 (3) TECHNICAL NOTES 1 How to collect customer satisfaction data 477 (39) Gino Van Ossel 2 Analysing queuing systems in service environments 491 (7) Paul Gemmel 3 Simulation as a tool in designing services 498 (12) Paul Gemmel 4 Data envelopment analysis 510 (3) Paul Gemmel 5 Insights stemming from emerging resource and competence-based strategic management theories 513 (3) Aim�� Heene APPENDICES 1 Importance of informational elements in ads - comparing goods and services 516 (1) 2 The state probability (P(n)) 517 (2) Index 519…”

E-business and e-commerce management : strategy, implementation, and practice by Chaffey, Dave

Table of Contents: “…393 (5) Benefits of e-CRM 394 (1) Permission marketing 395 (2) Customer profiling 397 (1) Conversion marketing 398 (2) The online buying process 400 (3) Differences in buyer behaviour in target markets 400 (1) Differences between B2C and B2B buyer behaviour 401 (2) Customer acquisition management 403 (1) Focus on marketing communications for customer acquisition 403 (21) The characteristics of interactive marketing communications 404 (3) Assessing marketing communications effectiveness 407 (3) Online marketing communications 410 (14) Customer retention management 424 (9) Personalization and mass customization 426 (2) Online communities 428 (2) Techniques for managing customer activity and value 430 (2) Lifetime value modelling 432 (1) Focus on excelling in e-commerce service quality 433 (3) Improving online service quality 433 (3) Customer extension 436 (7) Advanced online segmentation and targeting techniques 437 (6) Technology solutions for CRM 443 (6) Types of CRM applications 444 (1) Integration with back-office systems 445 (1) The choice of single-vendor solutions or a more fragmented choice 445 (1) Data quality 446 (1) Case Study 9.1 Tesco.com increases product range and uses triggered communications to support CRM 447 (2) Summary 449 (1) Exercises 449 (2) References 451 (2) Further reading 453 (1) Web links 453 (4) Part 3 IMPLEMENTATION Change management 457 (42) Learning outcomes / Management issues 457 (1) Links to other chapters 457 (1) Introduction 458 (1) The challenges of e-business transformation 458 (5) The challenge of sell-side e-commerce implementation 460 (3) Different types of change in business 463 (5) Case Study 10.1 Smoothing the workflow through business process management 467 (1) Planning change 468 (5) The imperative for project governance? …”

Proactive purchasing in the supply chain : the key to world-class procurement / by Burt, David N.

Table of Contents: “…Initiate Lease or Contract Post-Award Activities Summary Endnotes Suggested Reading Chapter 9 Purchasing Services Introduction Hidden Opportunities The Statement of Work Four Formats for Statements of Work Planning the Statement of Work Writing the Statement of Work Artificial Intelligence Tips on Writing an Effective Statement of Work Selecting Service Contractors Tips from a Professional The Ideal Services Supplier Pricing Service Contracts Professional Services Technical Services Operating Services Third Party Contracts So, Your Services Contract Is About to Expire Contract Administration Services Purchases and the Internet Construction Services Conventional Method Design and Build, Firm Agreed Price Method Design and Build, Cost-Reimbursable Method Building Team The Owner as a Contractor Construction Purchasing Entails Unique Problems Performance Contracting The Special Case of Contracting Consultants Qualifying the Consultants Summary Endnotes Suggested Reading Chapter 10 Production and Inventory Control Part I: The Fundamentals of Production Planning Modern Production Planning Systems Aggregate Planning and Master Scheduling Material Requirements Planning Capacity Requirements Planning Control of Production Activities Two Management Considerations Evolution of MRP and MRP II Systems Impact on Purchasing and Supply Just-in-Time Production Planning A JIT Illustration JIT's Impact on Purchasing and Supply ERP Systems Radio Frequency Identification System (RFID) Summary Part II: The Functions of Inventories Definition of Inventories Inventory Analysis Inventory Catalog ABC Analysis-The 80-20 Concept Dependent and Independent Demand Costs Associated with Inventories Carrying Costs Acquisition Costs Economic Order Quantity (EOQ) Concept Other Uses of the EOQ Concept The Weaknesses of the EOQ Formula Types of Inventory Control Systems Cyclical or Fixed Order Interval System The Just-in-Time (JIT) Approach Material Requirements Planning (MRP) System Order Point or Fixed Order Quantity System Summary Appendix: The Fundamentals of Inbound Transportation Endnotes Suggested Reading Chapter 11 Demand Management and Logistics The Key to Supply Chain Management The SCM Triangle Evolution to Strategic SCM Strategic Demand Management The Bullwhip Effect Evolution of Strategic Demand Forecasting Demand Forecasting Fundamentals Planning with Time Fences Implications for Supply Management Strategic Logistics Management Logistics Defined The Role of Logistics in Supply Chain Management Eliminate the Warehouse, If Possible Summary Endnotes Suggested Reading Chapter 12 Outsourcing Outsourcing: A Growth Industry Strategic Issues Core Competencies Supplier Dominance The Creation of Strategic Vulnerabilities The Dangers of Vertical Integration Horizontal Integration New Product Development and Outsourcing Lean Manufacturing Tactical Decisions Factors Influencing Make-or-Buy Decisions Cost Considerations Control of Production or Quality Technology Risk and Maturity Unreliable Suppliers Suppliers' Specialized Knowledge and Research Small-Volume Requirements Limited Facilities Work Force Stability Multiple-Source Policy Managerial Control Considerations Procurement and Inventory Considerations Netsourcing The Volatile Nature of the Make-or-Buy Decision Insourcing Dangers of Outsourcing Administration of Make-or-Buy Activities Chief Resource Officer Framework for Outsourcing Executive Level Involvement The Special Disadvantages of Outsourcing Business Processes Summary Endnotes Suggested Reading Chapter 13 Sourcing The Strategic Sourcing Plan Discovering Potential Suppliers Evaluating Potential Suppliers Selecting Suppliers Bidding vs. …”

Implication of credit risk management practices on performance of microfinance institutions in Tanzania by Ngonyani, Danstun

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