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  1. 1
    The certified quality manager handbook /

    The certified quality manager handbook /

    Publicado 2001
    “…ASQ Quality Press,…”
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    Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /

    Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / por Vavra, Terry G.

    Publicado 1997
    “…ASQ Quality Press,…”
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