Search Results - (operazione OR (cooperation OR operation)) shingle~

Surgical care at the district hospital

OM / by Collier, David A.

Table of Contents: “…Goods, Services, and Operations Management 2 (16) Operations Management 3 (1) OM in the Workplace 4 (2) Understanding Goods and Services 6 (2) Customer Benefit Packages 8 (3) Processes 11 (1) OM: A History of Change and Challenge 12 (2) A Focus on Efficiency 12 (1) The Quality Revolution 12 (1) Customization and Design 13 (1) Time-Based Competition 14 (1) The Service Revolution 14 (1) Current Challenges in OM 14 (4) Value Chains 18 (20) The Concept of Value 20 (1) Value Chain Perspectives 21 (4) An Example of a Value Chain: Buhrke Industries, Inc 23 (2) Supply Chains 25 (1) Value Chain Decisions 26 (3) Outsourcing and Vertical Integration 26 (1) The Economics of Outsourcing 27 (1) Value and Supply Chain Integration 28 (1) Offshoring 29 (3) Value Chains in a Global Business Environment 32 (6) A Global Value Chain: Rocky Shoes & Boots Company 32 (1) Issues in Global Value Chain Decisions 33 (1) Value Chains and Local Culture 34 (4) Measuring Performance in Operations 38 (20) Performance Measurement 39 (6) Financial Measures 40 (1) Customer and Market Measures 41 (1) Safety 42 (1) Quality 42 (1) Time 43 (1) Flexibility 44 (1) Innovation and Learning 44 (1) Productivity 45 (1) Linking Internal and External Measures 46 (1) The Value of a Loyal Customer 46 (1) Designing Measurement Systems in Operations 47 (1) Models of Organizational Performance 48 (10) Malcolm Baldrige National Quality Award Framework 48 (2) The Balanced Scorecard 50 (1) The Value Chain Model 51 (1) The Service-Profit Chain 52 (6) Operations Strategy 58 (18) Gaining Competitive Advantage 59 (1) Understanding Customer Requirements 60 (2) Evaluating Goods and Services 62 (1) Competitive Priorities 63 (4) Cost 64 (1) Quality 64 (2) Time 66 (1) Flexibility 66 (1) Innovation 66 (1) OM and Strategic Planning 67 (9) Operations Strategy at McDonald's 70 (6) Technology and Operations Management 76 (16) Understanding Technology in Operations 78 (2) Manufacturing Technology 78 (1) Service Technology 79 (1) Technology in Value Chains 80 (2) Integrated Operating Systems 82 (3) Computer-Integrated Manufacturing Systems (CIMS) 82 (1) Enterprise Resource Planning (ERP) Systems 83 (1) Customer Relationship Management (CRM) Systems 84 (1) Revenue Management Systems (RMS) 84 (1) Benefits and Challenges of Technology 85 (2) Technology Development and Adoption 87 (5) Goods and Service Design 92 (20) Desigining Goods and Services 93 (3) Robust Design and the Taguchi Loss Function 96 (2) Reliability 98 (1) Quality Function Deployment 99 (2) Product and Process Design in Manufacturing 101 (2) Quality Engineering 102 (1) Product and Process Simplification 102 (1) Design for Environmental Quality 103 (1) Service Delivery System Design 103 (2) Facility Location and Layout 104 (1) Servicescape 104 (1) Service Process and Job Design 104 (1) Technology and Information Support Systems 105 (1) Organizational Structure 105 (1) Service Encounter Design 105 (2) Customer Contact Behavior and Skills 106 (1) Service-Provider Selection, Development, and Empowerment 106 (1) Recognition and Reward 107 (1) Service Recovery and Guarantees 107 (1) An Integrative Case Study of LensCrafters 107 (5) Process Selection, Design, and Analysis 112 (20) Process Choice Decisions 114 (1) The Product-Process Matrix 115 (2) The Service-Positioning Matrix 117 (3) Process Design 120 (4) Process and Value Stream Mapping 121 (3) Process Analysis and Improvement 124 (2) Process Design and Resource Utilization 126 (6) Little's Law 128 (4) Facility and Work Design 132 (20) Facility Layout 134 (4) Product Layout 134 (1) Process Layout 135 (1) Cellular Layout 135 (1) Fixed-Position Layout 136 (1) Facility Layout in Service Organizations 137 (1) Designing Product Layouts 138 (5) Assembly Line Balancing 139 (2) Line Balancing Approaches 141 (2) Designing Process Layouts 143 (1) Workplace Design 144 (2) The Human Side of Work 146 (6) Supply Chain Design 152 (18) Understanding Supply Chains 154 (4) The Value and Supply Chain at Dell, Inc 156 (2) Designing the Supply Chain 158 (5) Efficient and Responsive Supply Chains 158 (1) Push and Pull Systems 158 (3) Supply Chain Design for Multisite Services 161 (1) Supply Chain Metrics 161 (1) The Bullwhip Effect 161 (2) Location Decisions in Supply Chains 163 (3) Critical Factors in Location Decisions 164 (1) Location Decision Process 164 (1) The Center of Gravity Method 165 (1) Other Issues in Supply Chain Management 166 (4) Capacity Management 170 (16) Understanding Capacity 172 (2) Economies and Diseconomies of Scale 172 (2) Capacity Measurement 174 (3) Safety Capacity 174 (1) Capacity Measurement in Job Shops 174 (1) Using Capacity Measures for Operations Planning 175 (2) Long-Term Capacity Strategies 177 (3) Capacity Expansion 178 (2) Short-Term Capacity Management 180 (1) Managing Capacity by Adjusting Short-Term Capacity Levels 180 (1) Managing Capacity by Shifting and Stimulating Demand 180 (1) Theory of Constraints 181 (5) Forecasting and Demand Planning 186 (22) Forecasting and Demand Planning 188 (1) Basic Concepts in Forecasting 189 (5) Forecast Planning Horizon 189 (1) Data Patterns in Time Series 190 (2) Forecast Errors and Accuracy 192 (2) Statistical Forecasting Models 194 (5) Single Moving Average 194 (2) Single Exponential Smoothing 196 (3) Regression as a Forecasting Approach 199 (4) Excel's Add Trendline Option 200 (1) Causal Forecasting Models with Multiple Regression 201 (2) Judgmental Forecating 203 (1) Forecasting in Practice 204 (4) Managing Inventories 208 (20) Understanding Inventory 210 (3) Key Definitions and Concepts 210 (2) Inventory Management Decisions and Costs 212 (1) Inventory Characteristics 213 (2) ABC Inventory Analysis 215 (1) Fixed Quantity Systems 215 (4) The EOQ Model 219 (3) Fixed Period Systems 222 (2) Single-Period Inventory Model 224 (4) Resource Management 228 (24) Resource Planning Framework for Goods and Services 230 (3) Aggregate Planning Options 233 (1) Strategies for Aggregate Planning 234 (2) Disaggregation in Manufacturing 236 (9) Master Production Scheduling 237 (1) Materials Requirements Planning 238 (2) Time Phasing and Lot Sizing in MRP 240 (5) Capacity Requirements Planning 245 (7) Operations Scheduling and Sequencing 252 (18) Understanding Scheduling and Sequencing 254 (1) Scheduling Applications and Approaches 255 (4) Staff Scheduling 255 (2) Appointment Systems 257 (2) Sequencing 259 (1) Sequencing Performance Criteria 259 (1) Sequencing Rules 260 (1) Applications of Sequencing Rules 260 (6) Single-Resource Sequencing Problem 260 (2) Two-Resource Sequencing Problem 262 (4) Schedule Monitoring and Control 266 (4) Quality Management 270 (18) Understanding Quality 272 (2) Influential Leaders in Modern Quality Management 274 (2) W. …”

Automation production systems and computer-integrated manufacturing by Groover, Mikell P.

Table of Contents: “…Introduction chapter 2. Manufacturing operations chapter 3. Manufacturing metrics and economics chapter 4. …”

Technology in America : a history of individuals and ideas /

Database systems : introduction to databases and data warehouses / by Jukic, Nenad

Table of Contents: “…Note continued: Example: Mapping an Entity Containing Various Types of Attributes into a Relational Schema Mapping Unary Relationships Mapping 1:M Unary Relationships Mapping M:N Unary Relationships Mapping 1:1 Unary Relationships Mapping Multiple Relationships Between the Same Entities Mapping Weak Entities Example: Mapping another ER Diagram into a Relational Schema Relational Database Constraints Implicit Constraints User-Defined Constraints A Note About Mapping Associative Entities A Note About Mapping Ternary Relationships A Note About Designer-Created Primary Keys and the Autonumber Option A Note About Performing Both ER and Relational Modeling Summary Key Terms Review Questions Exercises Mini Cases ch. 4 Update Operations, Update Anomalies, And Normalization Introduction Update Operations Insert Operation Example Delete Operation Example Modify Operation Example. …”

The flexible enterprise : how to reinvent your company, unlock your strengths, and prosper in a changing world / by Gewirtz, David

Get full text
Get full text
Get full text

Proactive purchasing in the supply chain : the key to world-class procurement / by Burt, David N.

Table of Contents: “…Negotiation Reverse Auctions Two-Step Bidding/Negotiation The Solicitation Weighted Factor Analysis Responsibility for Source Selection Developing Suppliers Managing Suppliers Additional Strategic Issues Early Supplier Involvement Supply Base Reduction Single vs. Multiple Sourcing Share of Supplier's Capacity Local, National, and International Sourcing Manufacturer or Distributor "Green" Supply Management Minority- and Women-Owned Business Enterprises Ethical Considerations Reciprocity Consortium Purchasing and Group Buying Disaster Plans Summary Appendix Illustrative Plant Survey Financial Statement Analysis Planning a Facility Visit Endnotes Suggested Reading Chapter 14 Global Supply Management Global Management Perspective Future of Global Supply Management Stages to Global Supply Management Reasons for Global Sourcing Potential Problems Questions Before Going Global Supply Channels Global Trade Intermediaries International Procurement Offices Direct Suppliers Eliminating Intermediaries Identifying Direct Suppliers Qualifying Direct Suppliers Preparing for Direct Relations The Initial Meeting Currency and Payment Issues Exchange Rates Payments Letters of Credit Countertrade Countertrade's Advantages Countertrade's Disadvantages Supply Management's Role Creative Countertrade Political and Economic Alliances European Union North American Free Trade Agreement MERCOSUR Association of Southeast Asian Nations Asia-Pacific Economic Cooperation Summary Appendix Currency Risk Hedging Endnotes Suggested Reading Chapter 15 Total Cost of Ownership Three Components of Total Cost Acquisition Costs Ownership Costs Post-Ownership Costs TCO, Net Present Value (NPV) Analysis, and Estimated Costs The Importance of Total Cost of Ownership in Supply Management Service Providers Retail Manufacturing Supply Chains/Supply Networks Summary Appendix: Supply Management in Action Endnotes Suggested Reading Chapter 16 Price and Cost Analysis Introduction General Economic Considerations Conditions of Competition Variable-Margin Pricing Product Differentiation Six Categories of Cost Regulation by Competition Price Analysis Competitive Price Proposals Regulated, Catalog, and Market Prices Internet/e-Commerce II Historical Prices Supply and Demand Factors Independent Cost Estimates Cost Analysis Cost Analysis Defined Capabilities of Management Efficiency of Labor Amount and Quality of Subcontracting Plant Capacity Sources of Cost Data Potential Suppliers Supply Partners Cost Models Direct Costs Direct Labor Direct Materials Tooling Costs Learning Curves Cumulative Curve and the Unit Curve Target Cost Estimation Indirect Costs Engineering Overhead Material Overhead Manufacturing Overhead General and Administrative Selling Recovering Indirect Costs Activity-Based Costing Target Costing Profit Resisting Arbitrary Price Increases Summary Appendix A: Application of Learning Curves Appendix B: Discounts Endnotes Suggested Reading Chapter 17 Methods of Compensation Introduction to Compensation Arrangements Observation Contract Cost Risk Appraisal Technical Risk Contract Schedule Risk General Types of Contract Compensation Arrangements Fixed Price Contracts Incentive Contracts Cost-Reimbursement Contracts Specific Types of Compensation Arrangements Firm Fixed Price Contracts Fixed Price with Economic Price Adjustment Contracts Fixed Price Redetermination Contracts Incentive Arrangements Fixed Price Incentive Fee Cost Plus Incentive Fee Arrangements Cost Plus Fixed Fee Arrangements Cost Plus Award Fee (CPAF) Cost without Fee Cost Sharing Time and Materials Letter Contracts and Letters of Intent Considerations When Selecting the Method of Compensation Summary Endnotes Suggested Reading Chapter 18 Negotiations Introduction Objectives of Negotiation Quality Fair and Reasonable Price On-Time Performance Control Cooperation Supplier Relationship Management When to Negotiate Supply Management's Role in Negotiation The Supply Management Professional Acting Alone The Supply Management Professional as the Negotiating Team Leader The Negotiation Process Preparation Establishing Objectives Identify the Desired Type of Relationship Five Powerful Preparation Activities The BATNA The Agenda "Murder Boards" and Mock Negotiations Crib Sheets Draft Agreements Face-to-Face Discussions Fact Finding Recess Narrowing the Differences Hard Bargaining Techniques Universally Applicable Techniques Transactional Techniques Collaborative and Alliance Negotiating Techniques The Debriefing: An Incredible Learning Opportunity Documentation Online Negotiation Advantages to Online Negotiation An Example of a Successful Application of Negotiating Online Drawbacks to Online Negotiation Negotiating for Price Price Analysis Negotiation Cost Analysis Negotiation Characteristics of a Successful Negotiator Summary Endnotes Suggested Reading Chapter 19 Contract Formation and Legal Issues Litigation Prevention Dispute Resolution Negotiation Mediation Litigation Arbitration Courts Development of Commercial Law Electronic Contract Considerations: Cyber Law Attempts to Revise the UCC Basic Legal Considerations Status of an Agent The Purchase Contract Letters of Intent Special Legal Considerations Inspection Rights Rights of Rejection Title and Risk of Loss Warranties Evergreen Contracts Order Cancellation and Breach of Contract JIT Contracts Honest Mistakes Patent Infringement Restraint of Trade Laws International Considerations Contracts for the International Sale of Goods Foreign Corrupt Practices Act Summary Endnotes Suggested Reading Chapter 20 Contract and Relationship Management Need for Better Contract Management Preaward Conference: The Stage Has Been Set Monitoring and Controlling Project Progress Operations Progress Reports Gantt Charts CPM and PERT Closed-Loop MRP Systems Monitoring and Controlling Total Supplier Performance Supplier Performance Evaluation Motivation Punishment Rewards Assistance Transformational Training Quality Audits and Supply System Reviews Problem Solving Collaboration Managing the Relationship Summary Appendix A: Supplier Reporting Requirements for Unique Major Projects Appendix B: How Critical Path Scheduling Works Appendix C: Supplier Questionnaire Endnotes Suggested Reading Chapter 21 Ethics and Social Responsibility Ethics in the Supply Management Context Professional Supply Management Ethics Principles and Standards of Ethical Supply Management Conduct National and International Supply Management Conduct Important Areas Requiring Amplification Avoid Sharp Practices Competitive Bidding Negotiation Samples Treating Salespeople with Respect Substandard Materials and Services Gifts and Gratuities Management Responsibilities Written Standards Ethics Training and Education Departmental Environment Miscellaneous Factors Dealing with Gray Areas The Four Way Test Social Responsibilities Summary Endnotes Suggested Reading Chapter 22 Implementing World-Class Purchasing in the Supply Chain Designing an Effective Purchasing/Supply Management Department The Purchasing Planning Function Defining Planning Four Phases of Planning The Organizing Function The Five Basic Steps to Organizing Basic Concepts of Organizing Organizing for Supply Chain Management The Staffing Function The Directing Function Leadership Leadership and the Purchasing Profession The Controlling Function Evaluating the Purchasing/Supply Management Department The Annual Report Risk Management New Focus on Risk Management Appendix A: The Institute for Supply Management Awards for Excellence in Supply Management Appendix B: From Reactive to Proactive Procurement: A Case Study Appendix C: Raytheon Supply Base Optimization, April Appendix D: At Rolls-Royce North America, an Organizational Shift Is the Driving Force Behind an Innovative New Journey to Engage Its Supply Chain Endnotes Suggested Reading Epilogue The Future of Supply Management Index…”

Principles of alternative dispute resolution / by Ware, Stephen J.

Table of Contents: “…3: Mediator's credibility c: Mediator's evaluation given to the court 4-14: Broad or narrow scope of issues 4-15: Party self-determination and mediator impartiality 4-16: Mediated settlement agreement a: Practice, including the single-text approach b: Enforceability D: Mediation contexts 4-17: Family 4-18: Labor and employment 4-19: Community 4-20: Business 4-21: Public law (including environmental) 4-22: Any civil case 4-23: Criminal cases E: Representing clients in mediation 4-24: Whether to mediate 4-25: Preparing for mediation 4-26: During mediation F: Law governing mediation 4-27: Mediators' professional duties a: Overview b: Liability suits against mediators c: Occupational licensing: who may mediate? …”

Strategic management of health care organizations / by Ginter, Peter M., Duncan, W. Jack (Walter Jack), Swayne, Linda E.

Database systems : an application-oriented approach by Kifer, Michael

Table of Contents: “…Embedded SQLMore on Integrity ConstraintsDynamic SQLJDBC and SQLJODBCComparisonBibliographic NotesExercises PART THREE Optimizing DBMS Performance Chapter 9 Physical Data Organization and IndexingDisk OrganizationHeap FilesSorted FilesIndicesMultilevel IndexingHash IndexingSpecial-Purpose IndicesTuning Issues: Choosing Indices for an ApplicationBibliographic NotesExercises Chapter 10 The Basics of Query ProcessingOverview of Query ProcessingExternal SortingComputing Projection, Union, and Set DifferenceComputing SelectionComputing JoinsMultirelational JoinsComputing Aggregate FunctionsBibliographic NotesExercises Chapter 11 An Overview of Query OptimizationQuery Processing ArchitectureHeuristic Optimization Based on Algebraic EquivalencesEstimating the Cost of a Query Execution PlanEstimating the Size of the OutputChoosing a PlanBibliographic NotesExercises Chapter 12 Database TuningDisk CachesTuning the SchemaTuning the Data Manipulation LanguageToolsManaging Physical ResourcesInfluencing the OptimizerBibliographic NotesExercises PART FOUR Advanced Topics in Databases Chapter 13 Relational Calculus, Visual Query Languages, and Deductive DatabasesTuple Relational CalculusUnderstanding SQL through Tuple Relational CalculusDomain Relational Calculus and Visual Query LanguagesVisual Query Languages: QBE and PC DatabasesThe Relationship between Relational Algebra and the CalculiDeductive DatabasesBibliographic NotesExercises Chapter 14 Object DatabasesLimitations of the Relational Data ModelObject Databases versus Relational DatabasesThe Conceptual Object Data ModelObjects in SQL:1999 and SQL:2003The ODMG StandardCommon Object Request Broker ArchitectureBibliographic NotesExercises Chapter 15 XML and Web DataSemistructured Data Overview of XMLXML SchemaXML Query LanguagesBibliographic NotesExercises Chapter 16 Distributed DatabasesThe Application Designer's View of the DatabaseDistributing Data among Different DatabasesQuery Planning StrategiesBibliographic NotesExercises Chapter 17 OLAP and Data MiningOLAP and Data Warehouses-Old and NewA Multidimensional Model for OLAP ApplicationsAggregationROLAP and MOLAPImplementation IssuesPopulating a Data WarehouseData Mining TasksMining AssociationsClassification and Prediction Using Decision TreesClassification and Prediction Using Neural NetsClusteringBibliographic NotesExercises PART FIVE Transaction Processing Chapter 18 ACID Properties of TransactionsConsistencyAtomicityDurabilityIsolationThe ACID PropertiesBibliographic NotesExercises Chapter 19 Models of TransactionsFlat TransactionsProviding Structure within a TransactionStructuring an Application as Multiple TransactionsBibliographic NotesExercises Chapter 20 Implementing IsolationSchedules and Schedule EquivalenceRecoverability, Cascaded Aborts, and StrictnessModels for Concurrency ControlA Strategy for Immediate-Update Pessimistic Concurrency ControlsDesign of an Immediate-Update Pessimistic Concurrency ControlObjects and Semantic CommutativityAtomicity, Recoverability, and Compensating OperationsIsolation in Structured Transaction ModelsOther Concurrency ControlsBibliographic NotesExercises Chapter 21 Isolation in Relational DatabasesConflicts in a Relational DatabaseLocking and the SQL Isolation LevelsGranular Locking: Intention Locks and Index LocksTuning TransactionsMultiversion Concurrency ControlsBibliographic NotesExercises Chapter 22 Atomicity and DurabilityCrash, Abort, and Media FailureImmediate-Update Systems and Write-Ahead LogsRecovery in Deferred-Update SystemsRecovery from Media FailureBibliographic NotesExercises PART SIX Distributed Applications and the Web Chapter 23 Architecture of Transaction Processing SystemsTransaction Processing in a Centralized SystemTransaction Processing in a Distributed SystemThe TP Monitor: An OverviewThe TP Monitor: Global Atomicity and the Transaction ManagerThe TP Monitor: Remote Procedure CallThe TP Monitor: Peer-to-Peer CommunicationThe TP Monitor: Event CommunicationStorage ArchitecturesTransaction Processing on the InternetWeb Application Servers-J2EEBibliographic NotesExercises Chapter 24 Implementing Distributed TransactionsImplementing the ACID PropertiesAtomic TerminationTransfer of CoordinationDistributed DeadlockGlobal SerializationWhen Global Atomicity Cannot Be GuaranteedReplicated DatabasesDistributed Transactions in the Real WorldBibliographic NotesExercises Chapter 25 Web ServicesThe Basic IdeaWeb BasicsHypertext Transfer ProtocolSOAP: Message PassingWSDL: Specifying Web ServicesBPEL: Specifying Business ProcessesUDDI: Publishing and Discovering Information about ServicesWS-Coordination: Transactional Web ServicesBibliographic NotesExercises Chapter 26 Security and Electronic CommerceAuthentication, Authorization, and EncryptionEncryptionDigital SignaturesKey Distribution and AuthenticationAuthorizationAuthenticated Remote Procedure CallElectronic CommerceThe Secure Sockets Layer Protocol: CertificatesPassport: Single Sign-OnKeeping Credit Card Numbers PrivateThe Secure Electronic Transaction Protocol: Dual SignaturesGoods Atomicity, Certified Delivery, and EscrowElectronic Cash: Blind SignaturesSecurity in XML-Based Web ServicesBibliographic NotesExercises BibliographyIndexAppendices, available on the Web A An Overview of Transaction ProcessingIsolationAtomicity and DurabilityImplementing Distributed TransactionsBibliographic NotesExercises B Requirements and SpecificationsSoftware Engineering MethodologyThe Requirements Document for the Student Registration SystemRequirements Analysis-New IssuesSpecifying the Student Registration SystemThe Specification Document for the Student Registration System: Section IIIThe Next Step in the Software Engineering ProcessBibliographic NotesExercises C Design, Coding, and TestingThe Design ProcessTest PlanProject PlanningCodingIncremental DevelopmentThe Project Management PlanDesign and Code for the Student Registration SystemBibliographic NotesExercises…”

Applied economics

Table of Contents: “…757 (1) Conclusion 758 (1) Key points 759 (1) Notes 760 (1) References and further reading 760 (1) 29 Transition economies 761 (32) Synopsis 761 (1) Central and Eastern Europe versus the Commonwealth of Independent States 762 (1) The operation of the command economy 763 (2) The road from Marx to the market 765 (2) Macroeconomic reform 767 (9) The balance of payments 776 (2) Microeconomic reform 778 (1) Creating a dynamic private sector 778 (5) Market liberalization 783 (1) Financial sector reform 784 (1) Legal reforms 785 (3) Conclusions 788 (1) Key points 789 (1) Notes 790 (1) References and further reading 790 (3) 30 Economics of developing countries 793 (28) Synopsis 793 (1) Classification of economies 794 (7) Major features of LDCs 801 (2) Theories of economic growth 803 (4) Dual economy models 807 (1) Money and economic growth 808 (2) Foreign aid and economic growth 810 (2) Debt and development 812 (4) Role of the IMF and World Bank 816 (2) Key points 818 (1) References and further reading 819 (2) A guide to sources 821 (14) Notes on contributors 835 (4) Index 839…”

Netware to Windows NT complete / by Villeneuve Arnold

Table of Contents: “…ntroduction xvii Chapter 1 Netware and Windows NT Platforms 1 (64) Chapter Objectives 2 (1) Network Operating Systems: A Historical Perspective 2 (4) The Birth of Windows NT 6 (4) The NetWare 4.x Story 10 (55) Target Market and Market Share 23 (4) Network Management Models 27 (16) NOS Processing Methodologies 43 (5) Windows NT Multiprocessing 48 (2) NetWare Multiprocessing 50 (8) NT System Fault Tolerance 58 (7) Chapter 2 Integration and Migration Issues: Planning, Management, and Tools 65 (38) Chapter Objectives 66 (1) Why Support a Mixed-Platform Network? …”