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Total quality management and operational excellence : text with cases /
Publicado 2000Tabla de Contenidos: “…Part one: The foundations - a model for TQM Understanding quality Commitment and leadership Design for quality Part two: TQM - the role of the quality system System design and contents Quality management system audit/review and self-assessment Part three: TQM - the tools and improvement cycle Measurement of quality Tools and techniques for quality improvement Some additional techniques for process design and improvement Part four: TQM - the organizational, communication and teamwork requirements Organization for quality Culture change through teamwork for quality Part five: TQM - the implementation Communications and training for quality Implementation of TQM and management of change Case studies…”
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Project planning and management: A text of principles and practice with a case
Publicado 2025“…This is a challenge to most of the training institutions in these countries to be able to cope with this pressing need for qualified project personnel and to produce the required textbooks and teaching materials relevant to their own countries' economies and project environments, as well as closing the gap which created by lack of foreign exchange to import text books for use in training. …”
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