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Library service : / brief guide to the use of the library facilities and library regulations

Library service : / brief guide to the use of the library facilities and library regulations

Public library services for the poor : doing all we can / by Holt, Leslie Edmonds

Table of Contents: “…A library commitment to the poor -- Ambivalences about poverty -- Doing our people's work -- Getting started : principles of success -- Getting started : service continuum -- What keeps poor people from using libraries? …”

Management, marketing and promotion of library services based on statistics, analyses and evaluation

Library and information center management / by Stueart, Robert D.

Table of Contents: “…Managing in today's libraries and information centers -- The evolution of management thought -- Change : the innovative process -- Planning information services and systems -- Strategic planning : thinking and doing -- Marketing information services -- Organizations and organizational culture -- Structuring the organization : specialization and coordination -- The structure of organizations : today and in the future -- Staffing the library -- The human resources functions in the library -- Other issues in human resource management -- Motivation -- Leadership -- Ethics -- Communication -- Participative management and the use of teams in libraries -- Measuring, evaluating, and coordinating organizational performance -- Fiscal responsibility and control -- Managers : the next generation.…”
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Staff management in library and information work / by Jordan, Peter

Reference and information services in the 21st century : an introduction / by Cassell, Kay Ann

Table of Contents: “…Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. …”

.NET programming : a practical guide using C# / by Tapadiya, Pradeep K.

Marketing today's academic library : a bold new approach to communicating with students / by Mathews, Brian