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OM / by Collier, David A.

Table of Contents: “…Crosby 275 (1) The GAP Model 276 (1) ISO 9000:2000 276 (2) Six Sigma 278 (3) Implementing Six Sigma 279 (2) Cost of Quality Measurement 281 (1) The ``Seven QC Tools'' 282 (3) Other Quality Improvement Strategies 285 (3) Kaizen 285 (1) Poka-Yoke (Mistake-Proofing) 286 (2) Quality Control and SPC 288 (20) Quality Control Systems 290 (3) Quality Control Practices in Manufacturing 290 (1) Quality Control Practices in Services 291 (2) Statistical Process Control and Variation 293 (1) Constructing Control Charts 294 (5) Constructing X-and R-Charts 294 (1) Interpreting Patterns in Control Charts 295 (2) Constructing p-Charts 297 (1) Constructing c-Charts 298 (1) Practical Issues in SPC Implementation 299 (3) Controlling Six Sigma Processes 300 (2) Process Capability 302 (6) Process Capability Index 302 (6) Lean Operating Systems 308 (16) Principle of Lean Operating Systems 310 (1) Lean Tools and Approaches 311 (3) The 5Ss 311 (1) Visual Controls 312 (1) Single Minute Exchange of Dies (SMED) 312 (1) Small Batch and Single-Piece Flow 312 (1) Quality and Continuous Improvement 313 (1) Total Productive Maintenance 313 (1) Manufactured Good Recovery 313 (1) Lean Manufacturing and Service Tours 314 (3) Timken Company 314 (2) Southwest Airlines 316 (1) Just-in-Time Systems 317 (7) Operation of a JIT System 318 (2) JIT in Service Organizations 320 (4) Project Management 324 (27) The Scope of Project Management 327 (2) Roles of the Project Manager and Team Members 327 (1) Organizational Structure 327 (1) Factors for Successful Projects 328 (1) Techniques for Planning, Scheduling, and Controlling Projects 329 (6) Project Definition 329 (1) Resource Planning 330 (1) Project Scheduling with the Critical Path Method 330 (3) Project Control 333 (2) Time/Cost Trade-Offs 335 (3) Uncertainty in Project Management 338 (13) Appendix A: Areas for the Standard Normal Distribution 351 (2) Appendix B: Factors for Control Charts 353 (4) Endnotes 357 (8) Index 365…”

Applied economics

Table of Contents: “…Preface x Acknowledgements xii 1 Changes in the UK economic structure 1 (34) Synopsis 1 (1) Structure defined 2 (2) Structural change in the UK 4 (7) Causes of structural change 11 (15) Consequences of structural change 26 (4) Conclusion 30 (1) Key points 30 (1) Notes 31 (1) References and further reading 31 (4) Part I: Theory of the firm 2 Company accounts a8 a source of financial information 35 (22) Synopsis 35 (1) Company accounts and the assessment of company performance 36 (14) International Accounting Standards 50 (1) External sources of financial information 50 (4) Conclusion 54 (1) Key points 54 (1) Notes 55 (1) References and further reading 55 (2) 3 Firm objectives and firm behaviour Synopsis 57 (1) Firm objectives 58 (6) Firm behaviour 64 (6) Conclusion 70 (1) Key points 71 (1) Note 72 (1) References and further reading 72 (3) 4 The small firm 75 (18) Synopsis 75 (1) Definition of the small firm 76 (1) Importance of the small firm 76 (3) The neglect of small firms 79 (1) The renewed interest in small firms 80 (1) Measures to help small firms 81 (7) European Union Policy for small firms 88 (1) Conclusion 89 (1) Key points 90 (1) References and further reading 90 (3) 5 Mergers and acquisitions in the growth of the firm 93 (34) Synopsis 93 (1) Definitions 94 (1) Types of merger 94 (2) Economic theory and merger activity 96 (7) Mergers and the public interest 103 (3) Merger booms 106 (2) Control of mergers and acquisitions 108 (13) Corporate restructuring 121 (1) Conclusion 122 (1) Key points 123 (1) Note 123 (1) References and further reading 124 (3) 6 Oligopoly 127 (20) Synopsis 127 (1) Definition and measurement of oligopoly 128 (4) Oligopoly in theory and practice 132 (12) Conclusion 144 (1) Key points 145 (1) Notes 146 (1) References and further reading 146 (1) 7 The multinational corporation 147 (28) Synopsis 147 (1) What is a multinational corporation? …”