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Services marketing : managing the service value chain / by Bruhn, Manfred

Table of Contents: “…Ch. 1. Managing the service process by the service value chain Ch. 2. …”

Proactive purchasing in the supply chain : the key to world-class procurement / by Burt, David N.

Table of Contents: “…Foreword Acknowledgments Introduction Chapter 1 Purchasing: The Foundation of the Supply Chain Supply Management and the Bottom Line Increased Sales Lower Total Cost of Ownership Supply Management and Return on Investment (ROI) The Progression to Strategic Supply Chain Management Supply Chains The Supply and Value Networks: The Next Phase of Supply Chain Management Implementing Strategic Supply Chain Management The Roles of a Supply Management Professional Summary Appendix: An Overview of the Mechanics of Supply Management Endnotes Suggested Reading Chapter 2 Organizational Issues Placement of Supply Management Within the Organization Other Factors Impacting Organizational Structure Classification of Responsibilities and Activities Operational vs. …”

Operations management by Slack, Nigel

Table of Contents: “…Part 1: Directing the operation Operations management Operations performance Operations strategy Product and service innovation The structure and scope of operations Forecasting Part 2: Designing the operation Process design Layout and flow Process technology People in operations Part 3: Deliver Planning and control Capacity management Analytical queuing methods Supply chain management Inventory management Planning and control systems Materials requirements planning Lean operations Part 4: Development Operations improvement Quality management Statistical process control Managing risk and recovery Project management…”

Operations management / by Gaither, Norman

Table of Contents: “…PART 1 MANAGING OPERATIONS IN A GLOBAL ENVIRONMENT 2 (60) Introduction to Operations Management 5 (21) Operations Strategies in a Global Economy 26 (34) PART 2 PLANNING THE STRATEGIC USE OF RESOURCES 60 (362) Demand Forecasting 62 (51) Product, Process, and Service Design 113 (50) Facility Capacity, Location, and Layout 163 (66) Operations Technologies 229 (36) Operations Quality Management 265 (32) Strategic Allocation of Resources 297 (36) Service Operations Planning and Scheduling 333 (42) Project Management 375 (47) PART 3 MANAGING OPERATIONS IN THE SUPPLY CHAIN 422 (238) Supply Chain Management and E-Business 424 (38) Just-in-Time and Lean Manufacturing 462 (29) Production Planning 491 (44) Inventory Management 535 (47) Resource Requirements Planning: MRP and CRP 582 (40) Manufacturing Operations Scheduling 622 (38) PART 4 MAINTAINING EFFECTIVE AND EFFICIENT OPERATIONS 660 (135) Quality Control 662 (34) Employee Productivity 696 (45) Maintenance Management 741 (54) Appendices A Normal Probability Distribution 774 (2) B Student's t Probability Distribution 776 (2) C Answers to Odd-Numbered Problems 778 (5) D Glossary 783 (12) Author Index 795 (4) Subject Index 799 (14) Photo Credits 813…”

Advances in business and management forecasting

Table of Contents: “…LIST OF CONTRIBUTORS ix EDITORIAL BOARD xi PART A: FORECASTING AND THE SUPPLY CHAIN FORECASTING IN SUPPLY CHAIN MANAGEMENT Kenneth D. …”

Marketing foundations by Pride, William M

Table of Contents: “…Pricing Fundamentals.13. Pricing Management.PART 7. DISTRIBUTION DECISIONS.14. Marketing Channels and Supply Chain Management.15. …”

E-business and e-commerce management : strategy, implementation, and practice by Chaffey, Dave

Table of Contents: “…Preface xiii Guided tour xxii Author's acknowledgements xxv Publisher's acknowledgements xxvi Part 1 INTRODUCTION Introduction to e-business and e-commerce 3 (37) Learning outcomes / Management issues 3 (1) Links to other chapters 3 (1) Introduction 4 (3) E-business opportunities 4 (2) E-business risks 6 (1) What is the difference between e-commerce and e-business? …”

Electronic commerce 2008 : a managerial perspective by Turban, Efraim

Database systems : an application-oriented approach by Kifer, Michael

Table of Contents: “…Features of Modern Database and Transaction Processing SystemsMajor Players in the Implementation and Support of Database and Transaction Processing SystemsDecision Support Systems-OLAP and OLTP Chapter 2 The Big PictureCase Study: A Student Registration SystemIntroduction to Relational DatabasesWhat Makes a Program a Transaction-The ACID PropertiesBibliographic NotesExercises PART TWO Database Management Chapter 3 The Relational Data ModelWhat Is a Data Model?…”

Management : leading & collaborating in a competitive world / by Bateman, Thomas S.

Table of Contents: “…Part One Foundations of Management1. ManagingAppendix A The Evolution of Management2. …”

Essentials of management / by DuBrin, Andrew J.

Table of Contents: “…PART ONE INTRODUCTION TO MANAGEMENT 1 The Manager's Job2 The Manager's External Environment. …”

Strategic management : concepts and cases by David, Fred R.

Table of Contents: “…Part 1: Overview of strategic management The nature of strategic management Cohesion case: Walt Disney Company, Inc 2008 Part 2: Strategy formulation The business vision and mission The external assessment The internal assessment Strategies in action Strategy analysis and choice Part 3: Strategy implementation Implementing strategies: management and operations issues Impliementing strategies: marketing, finance/accounting, R & D, and MIS issues Part 4: Strategy evaluation Strategy review, evaluation, and control Part 5: Strategic management case analysis How to prepare and present a case analysis…”

Supervisory management: by Betts, P. W.

Management economics: Foundation of business analysis and strategy/ by Thomas, Christopher R

Managing People by Weightman, Jane

Managing People by Weightman, Jane

Marketing management / by Kotler, Philip

Table of Contents: “…Part I. Understanding Marketing Management: Chapter 1 Defining Marketing for the 21st Century Chapter 2 Developing Marketing Strategies & Plans Part II. …”