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An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited 由 Abdalla, Zainab.S

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The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD 由 Kapologwe, Lugano A.

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Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro. 由 Murungu, Fadhili

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Effectiveness of the implementation of corporate social responsibility competitive strategy in banking performance: A case study of CRDB bank PLC Moshi town branch 由 Swai, Aika B

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The impact of policies and regulations on the performance of commercial banks in Tanzania, The case of CRDB and NMB banks 由 Mboje, Sylvester

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