Search Results - "Sullivan

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  1. 1
    O'sullivan & Hilliard's the law of contract /

    O'sullivan & Hilliard's the law of contract / by O'Sullivan, Janet

    Published 2018
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  2. 2
    College algebra : concepts through functions

    College algebra : concepts through functions by Sullivan, Michael

    Published 2007
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  3. 3
    Urban economics /

    Urban economics / by O'Sullivan, Arthur

    Published 2000
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  4. 4
    Urban economics /

    Urban economics / by O'Sullivan, Arthur

    Published 2000
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  5. 5
    Urban economics /

    Urban economics / by O'Sullivan, Arthur

    Published 2009
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  6. 6
    Urban economics /

    Urban economics / by O'Sullivan, Arthur

    Published 2007
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  7. 7
    Methods of social research /

    Methods of social research / by Sullivan, Thomas J.

    Published 2001
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  8. 8
    Fundamentals of forecasting /

    Fundamentals of forecasting / by Sullivan, William G.

    Published 1977
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  9. 9
    Federal white collar crime : cases and materials /

    Federal white collar crime : cases and materials / by O'Sullivan, Julie R.

    Published 2007
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  10. 10
    Freund and Williams' Modern business statistics

    Freund and Williams' Modern business statistics

    Published 1970
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  11. 11
    Engineering economy

    Engineering economy by Sullivan William G.

    Published 2014
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  12. 12
    Engineering economy /

    Engineering economy / by Sullivan, William G.

    Published 2012
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  13. 13
    International business : environments and operations /

    International business : environments and operations / by Daniels, John D.

    Published 1979
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  14. 14
    Essentials of services marketing

    Essentials of services marketing by Wirtz, Jochen

    Published 2022
    Table of Contents: “…PART I - UNDERSTANDING SERVICEPRODUCTS, CONSUMERS, AND MARKETSChapter 1: Introduction to Services MarketingChapter 2: Consumer Behavior in a Services ContextChapter 3: Positioning Services in Competitive MarketsPART II - APPLYING THE 4Ps OF MARKETING TO SERVICESChapter 4: Developing Service Products and BrandsChapter 5: Distributing Services through Physical and Electronic ChannelsChapter 6: Setting Prices and Implementing Revenue ManagementChapter 7: Promoting Services and Educating CustomersPART III - DESIGNING AND MANAGING THE CUSTOMER INTERFACEChapter 8: Designing Service ProcessesChapter 9: Balancing Demand and CapacityChapter 10: Crafting the Service EnvironmentChapter 11: Managing People for Service AdvantagePART IV - DEVELOPING CUSTOMER RELATIONSHIPSChapter 12: Managing Relationships and Building LoyaltyChapter 13: Complaint Handling and Service RecoveryPART V - STRIVING FOR SERVICE EXCELLENCEChapter 14: Improving Service Quality and ProductivityChapter 15: Building a World-Class Service OrganizationPART VI - CASE STUDIESCase 1 Sullivan Ford Auto WorldCase 2 Susan Munro, Service ConsumerCase 3 Dr. …”
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