Результаты поиска - "Consumer satisfaction"

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / по Vavra, Terry G.

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Defying the limits : reaching new heights in customer relationship management

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The loyalty effect : the hidden force behind growth, profits, and lasting value / по Reichheld, Frederick F.

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Organizational behavior : improving performance and commitment in the workplace / по Colquitt, Jason

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