Risultati della ricerca - "(police OR policy) (regulations" OR (relations" OR relationship"))

Relationship marketing : management of customer relationships / di Bruhn, Manfred

“...Relationship marketing....”

Relationship marketing : exploring relational strategies in marketing di Egan, John

Sommario: “...Preface ix Acknowledgements xi List of abbreviations xiv Part I RELATIONSHIPS 1 (110) Relationships in marketing 3 (27) Key issues 3 (1) Introduction 3 (1) Influences on relational strategy development 4 (4) RM development 8 (4) Antecedents of RM 12 (2) The development of RM 14 (4) Towards a definition of RM 18 (6) Summary 24 (1) Discussion questions 25 (1) Case study: Now that's really radical 25 (2) References 27 (3) Relationships 30 (21) Key issues 30 (1) Introduction 30 (1) Relationships 30 (1) Relationship forming 31 (1) Categorising relationships 32 (4) Relationship loyalty 36 (6) Unrealistic relationship development 42 (3) Relationships in context 45 (1) Summary 46 (1) Discussion questions 46 (1) Case study: Manchester United plans to establish fans' forum 47 (1) References 48 (3) Relationship economics 51 (24) Key issues 51 (1) Introduction 51 (1) Relationship economics 51 (2) Customer acquisition 53 (1) Customer retention 53 (1) Acquisition and retention costs 54 (3) Economics of retention strategies 57 (5) Marketing reality 62 (1) Lifetime value 63 (1) Switching costs 64 (2) Relationship longevity 66 (2) Knowing your customer 68 (2) The validity of relationship economics 70 (1) Summary 71 (1) Discussion questions 71 (1) Case study: IKEA has to look out for retailer's friendly touch 71 (2) References 73 (2) Strategy continuum 75 (13) Key issues 75 (1) Introduction 75 (1) RM in context 75 (1) RM/TM continuum 76 (3) Marketing implications 79 (1) Continuum drivers 80 (3) Summary 83 (1) Discussion questions 84 (1) Case study: Inside track 84 (2) References 86 (2) Relationship drivers 88 (23) Key issues 88 (1) Introduction 88 (1) Risk, salience and emotion 88 (3) Trust and commitment 91 (5) Perceived need for closeness 96 (1) Customer satisfaction 97 (9) Summary 106 (1) Discussion questions 107 (1) Case study: A question of trust 107 (2) References 109 (2) Part II THE CORE FIRM AND ITS RELATIONSHIPS 111 (74) Customer partnerships 115 (22) Key issues 115 (1) Introduction 115 (1) Customer focus 115 (2) Services 117 (2) Service industries 119 (2) Customer service 121 (3) Building customer relationships 124 (6) Profit chains 130 (3) Summary 133 (1) Discussion questions 133 (1) Case study: Mr Clean: biography of Toffael Rashid 133 (2) References 135 (2) Internal partnerships 137 (18) Key issues 137 (1) Introduction 137 (1) Customer--employee interface 137 (1) Theory development 138 (2) The internal market 140 (1) The functional interface 141 (3) Climate and culture 144 (1) Employee retention and loyalty 144 (1) Empowerment 145 (2) IM implementations 147 (2) Conclusion 149 (1) Summary 150 (1) Discussion questions 151 (1) Case study: Employees hold key to thwarting the competition 151 (1) References 152 (3) Supplier partnerships 155 (13) Key issues 155 (1) Introduction 155 (1) Supplier partnerships 156 (1) Business-to-business relationship research 156 (1) Business relationships 157 (2) Partnering 159 (1) Culture gap 160 (1) Partnership costs and benefits 161 (1) Power 162 (1) The downside of B2B partnerships 162 (2) Summary 164 (1) Discussion questions 164 (1) Case study: What to buy 164 (2) References 166 (2) External partnerships 168 (17) Key issues 168 (1) Introduction 168 (1) Horizontal partnerships 168 (1) Relationship research 169 (1) Networks and collaboration 170 (1) Networks 171 (1) Collaboration 172 (1) Collaboration types 172 (3) Developing collaborative relationships 175 (3) Downsides 178 (1) Other relationships 179 (2) Conclusion 181 (1) Summary 181 (1) Discussion questions 181 (1) Case study: Star Alliance saving customers $100 million annually 182 (1) References 183 (2) Part III MANAGING AND CONTROLLING THE RELATIONSHIP 185 (40) Relationship technology 187 (19) Key issues 187 (1) Introduction 187 (2) Manufacturing technology 189 (2) Information technology 191 (3) Marketing types 194 (4) The changing marketplace 198 (3) Summary 201 (1) Discussion questions 202 (1) Case study: End of the line for loyalty? ...”

Choices in relationships : an introduction to marriage and the family / di Knox, David

The casework relationship di Biestek F.P

Defying the limits : reaching new heights in customer relationship management

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Customer relationship management : how to turn a good business int great one di Robert-Phelps Graham

Soggetti: “...Customer relationship management...”

Social casework : an introduction for students in developing countries di Harris, F. J.

Soggetti: “...Casework relationship...”

Public relations : principles and practices / di Sachdeva, Iqbal S.

Sommario: “...210 (3) Customer Relations Programme 213 (5) Maintaining Good Customer Relations 218 (1) The Communication Media 218 (8) Dealer Relations 226 (24) Dealer's Vital Role 226 (1) Dealer Relations 227 (1) Love--hate Relationship 228 (2) Company's Views on Dealers 230 (3) Dealer's Views of a Company 233 (2) Objectives of Dealer Relations 235 (1) Good Dealer Relations 235 (5) Manufacturer's Support to Dealers 240 (2) Communicating to the Dealers 242 (1) Communication Media 243 (7) Vendor Relations 250 (18) Vendor Relations 250 (3) Vendors' Expectations 253 (2) Buyer Company Expectations 255 (3) Vendor Relations Objectives 258 (1) Public Relations for Vendors 259 (1) Public Relations Role 260 (5) Case Study: Asahi India Safety Glass Limited 265 (3) Employee Public Relations 268 (25) Employee Public Relations 268 (3) Employee Expectations 271 (4) Challenges of Employee Communication 275 (6) Characteristics of Good Employee Communication 281 (1) Communication Media 282 (5) Managements Must Listen 287 (4) Case Study: Communication in Stress 291 (2) Investor Relations 293 (19) Introducing Investor Relations 293 (1) Public Relations Role and Responsibility 294 (7) Investor Publics 301 (1) Investor Relations Objectives 301 (1) Communications for Investors---PR Tools 302 (8) Case Study: DLF Investor Relations Strategies 310 (2) Media Relations 312 (21) Public Relations and Media 312 (3) Media Relations---a Balancing Act 315 (1) Networking for Good Media Relations 316 (2) Public Relations Assistance to Media 318 (2) Media Relations Norms 320 (5) Holding a Press Conference 325 (4) Measurement of Success 329 (4) Corporate Social Responsibility and Community Relations 333 (23) Corporate Social Responsibility and Community Relations 333 (2) CSR---the Indian Tradition 335 (1) Private Sector Initiatives 336 (4) CII Initiatives 340 (2) Community Expectations 342 (2) Objectives of Community Relations 344 (1) Community Networking 345 (1) Communicating to the Community 346 (1) The Communication Media 347 (4) Case Study: Social Mission and Business Vision 351 (5) Corporate Image 356 (16) Corporate Image Defined 356 (2) Corporate Image---the Indian Scenario 358 (1) Stock Market and the Image 358 (2) The Image Makers 360 (6) Public Relations Role 366 (1) Image Management Process 367 (3) Case Study: LG Electronics---a Success Story 370 (2) Corporate Identity Management 372 (22) Corporate Identity Defined 372 (1) Corporate Identity---a Vital Element 373 (2) Corporate Identity Mix 375 (5) Developing a Corporate Identity 380 (6) Identity and Image Relationship 386 (1) Corporate Identity---Legal Aspects 386 (3) Corporate Identity Changes---When and Why? ...”

Economic and demographic relationships in development / di Boserup, Ester

Investor relations handbook di Frankel, Katie

Effective public relations / di Cutlip, Scott M.

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Techniques for effective communication / di Pace, R. Wayne

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