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Handbook of physical distribution management di Gattorna, John

Services management : an integrated approach

Sommario: “...341 (4) The impact of IT developments on service encounters 345 (15) Action strategies for the new media 360 (6) Conclusion 366 (1) Review and discussion questions 366 (1) Notes and references 366 (3) Suggested further reading 369 (2) Part Five: AN INTEGRATED APPROACH 371 (1) 18 Performance measurement systems in service firms 373 (104) Paul Gemmel, Kurt Verweire, Gino Van Ossel, Werner Bruggeman, Roland Van Dierdonck, Bart Van Looy Introduction 373 (1) Objectives 374 (27) Designing performance measurement systems for services 374 (14) Implementing an integrated performance measurement system 388 (13) Conclusion 401 (1) Review and discussion questions 401 (1) Technical note 401 (1) Notes and references 401 (2) Suggested further reading 403 (1) 19 Managing innovation in a service environment 404 (1) Koenraad Debackere, Bart Van Looy Introduction 404 (1) Objectives 405 (19) Innovations as spiral processes: the value-constellation approach 406 (3) Innovation portfolio management 409 (5) Organizing the innovation portfolio: the make-or-buy decision 414 (2) The operational management of innovation 416 (7) Conclusion 423 (1) Review and discussion questions 424 (1) Notes and references 424 (2) Suggested further reading 426 (1) 20 Managing services across national boundaries 427 (1) Roland Van Dierdonck Introduction 427 (4) Objectives 431 (20) Why internationalize? ...”

A guide to Ingres : a user's guide to the Ingres product (a relational database management system with built-in application development facilities) from Relational Technology Inc... di Date, C. J.

Fixing Health Systems

Sommario: “...The Approach; Integrating research and development; The consortium approach; The research begins; The Demographic Surveillance System; The evolution of the tools; Chapter 3. The Results; Supplementary funding; Capacity building in management and administration; The Integrated Management Cascade. ...”

Strategic management of health care organizations / di Ginter, Peter M., Duncan, W. Jack (Walter Jack), Swayne, Linda E.

The management of information from archives di Cook, Michael

Sommario: “...Contents: Archival management in an information context; Archives services: their general nature, structure and function; Records management; Acquisition and archival appraisal; Archival arrangement; Archival description: general principles; The structure and form of data in archival descriptions; The organization of information in archival systems; Computing for archival management; Access and use: facilities and restrictions; Bibliography; Index....”

Library automation : core concepts and practical systems analysis / di Bilal, Dania