Résultats de la recherche - collaborative development environment

Surface water drainage for low-income communities.

Management of poisoning : a handbook for health care workers / par Henry, J. A.

Proactive purchasing in the supply chain : the key to world-class procurement / par Burt, David N.

Table des matières: “…Strategic Responsibilities Organizational Authority e-Commerce Organizational Structures The Materials Management Organization The Supply Chain Management Structure Organizing with Cross-Functional Teams Budgeting and Staffing Summary Appendix A Benefits Resulting from Cross-Functional Teams Challenges and Problems with the Cross-Functional Approach Prerequisities to Successful Cross-Functional Teams Team Development and Training Appendix B: The Professional Organizations of Supply Chain Management Endnotes Suggested Reading Chapter 3 Supply Management: An Organization Spanning Activity Supply Management's Relations with Other Departments Supply Management and Engineering Supply Management and Manufacturing and Operations Supply Management and Quality Supply Management and Marketing Supply Management and Finance Supply Management and Information Technology (IT) Supply Management and Logistics Supply Management and Accounts Payable Supply Management and Lawyers Supply Management in Non-Manufacturing Organizations Supply Management in Government Supply Management and the External Environment Business Relationships Monitoring the Supply Environment Completing the Supply Chain Linkage: Supplier Integration with the Customer Summary Endnotes Suggested Reading Chapter 4 A Portfolio of Relationships A Transformation in Relationships Transactional Relationships Collaborative and Alliance Relationships Collaborative Relationships Supply Alliances Which Relationship Is Appropriate? …”

Electronic commerce 2008 : a managerial perspective par Turban, Efraim

Table des matières: “…Electronic Commerce: A Managerial Perspective 2008 Part 1: Introduction to E-Commerce and E-MarketplacesChapter 1 Overview of Electronic CommerceChapter 2 E-Marketplaces: Structures, Mechanisms, Economics, and ImpactsPart 2: Internet Consumer RetailingChapter 3 Retailing in Electronic Commerce: Products and ServicesChapter 4 Consumer Behavior, Market Research, and AdvertisementPart 3: Business-to-Business E-CommerceChapter 5 B2B E-Commerce: Selling and Buying in Private E-MarketsChapter 6 B2B Exchanges, Directories, and Other Support ServicesChapter 7 E-Supply Chains, Collaborative Commerce, and Corporate PortalsPart 4:Other EC Models and ApplicationsChapter 8 Innovative EC Systems: E-Government to E-Learning to C2CChapter 9 Mobile Computing and Commerce and Pervasive ComputingPart 5:EC Support ServicesChapter 10 Dynamic Trading: E-Auctions, Bartering, and NegotiationsChapter 11 E-Commerce SecurityChapter 12 Electronic Payment Systems Chapter 13 Order Fulfillment, eCRM, and Other Support ServicesPart 6:EC Strategy and ImplementationChapter 14 E-Commerce Strategy and Global ECChapter 15 Economics and Justification of Electronic CommerceChapter 16 Launching a Successful Online Business and EC ProjectsChapter 17 Legal, Ethical, and Compliance Issues in EC Chapter 18 Social Networks and Industry Disruptors in the Web 2.0 EnvironmentOnline Part 7 Application DevelopmentChapter 19 Building E-Commerce Applications and InfrastructureOnline AppendicesA Current EC Research B Structure and Components of E-Commerce Business ModelC E-Business Planning and Analysis FrameworkTechnical AppendicesA Infrastructure for Electronic CommerceB Web Page Design and CreationC Software (Intelligent) AgentsOnline Tutorials T1 E-Business PlanT2 Supply Chain Managementwww.prenhall.com/turban…”

Services management : an integrated approach

Table des matières: “…74 (2) The basic building blocks of promotion 76 (7) Designing a marketing communications strategy for services 83 (9) Drawing up a promotion plan 92 (2) Conclusion 94 (1) Review and discussion questions 95 (1) Notes and references 95 (1) Suggested further reading 96 (2) 6 Pricing services 98 (25) Marion Debruyne, Stefan Stremersch Introduction 98 (1) Objectives 98 (23) Developing a framework for pricing decisions 99 (2) Pricing objectives 101 (1) Pricing strategies 102 (13) Pricing structure 115 (3) Pricing levels and tactics 118 (2) Conclusion 120 (1) Review and discussion questions 121 (1) Notes and references 121 (1) Suggested further reading 122 (1) 7 Customer satisfaction and complaint management 123 (32) Gino Van Ossel, Stefan Stremersch, Paul Gemmel Introduction 123 (1) Objectives 123 (29) Service quality and customer satisfaction 124 (1) A service satisfaction framework 125 (1) Measuring customer satisfaction 126 (12) Complaint management 138 (14) Conclusion 152 (1) Review and discussion questions 152 (1) Notes and references 153 (1) Suggested further reading 154 (1) 8 Service guarantees and service-level agreements 155 (24) Gino Van Ossel, Paul Gemmel Introduction 155 (1) Objectives 156 (21) Service guarantees 156 (12) Service-level agreements 168 (4) Internal service guarantees and service-level agreements 172 (5) Conclusion 177 (1) Review and discussion questions 177 (1) Notes and references 177 (1) Suggested further reading 178 (1) Part Three: HUMAN RESOURCES IN SERVICE ORGANIZATIONS 179 (76) 9 The role of human resource practices in service organizations 181 (13) Bart Van Looy, Koen Dewettinck, Dirk Buyens, Tine Vandenbossche Introduction 181 (1) Objectives 182 (10) The nature of services 182 (5) Human resource management for services 187 (5) Conclusion 192 (1) Review and discussion questions 192 (1) Notes and references 192 (1) Suggested further reading 193 (1) 10 Competencies and service organizations 194 (1) Walter Stevens, Dries Faems, Bart Van Looy, Tine Vandenbossche, Dirk Buyens Introduction 194 (1) Objectives 194 (18) Designing competency-based HR practices 195 (9) Competencies for service organizations 204 (8) Conclusion 212 (1) Review and discussion questions 212 (1) Notes and references 213 (1) Suggested further reading 213 (1) 11 Collaboration: integrating work and learning 214 (1) Bart Van Looy Introduction 214 (1) Objectives 215 (12) The benefits of collaboration in the workplace 215 (3) The broader relevance of collaboration to services 218 (1) The role of collaboration in learning 219 (3) Collaboration as the central theme 222 (1) Establishing collaborative relationships 223 (4) Conclusion 227 (1) Review and discussion questions 227 (1) Notes and references 227 (1) Suggested further reading 228 (1) 12 The role of empowerment in service organizations 229 (1) Bart Van Looy, Krist'l Krols, Dirk Buyens, Tine Vandenbossche Introduction 229 (1) Objectives 230 (11) The relevance of empowerment for service environments 231 (1) Empowerment: the employee and the supervisor 232 (5) Empowerment: the organization 237 (3) Conclusion 240 (1) Review and discussion questions 241 (1) Notes and references 241 (1) Suggested further reading 242 (1) 13 Role stress among front-line employees 243 (1) Koen Dewettinck, Dirk Buyens Introduction 243 (1) Objectives 244 (8) Relevance of role stress for the service encounter 244 (1) Role stress defined 245 (2) Handling role stress for front-line employees 247 (5) Conclusion 252 (1) Review and discussion questions 252 (1) Notes and references 253 (1) Suggested further reading 254 (1) Part Four: OPERATIONS MANAGEMENT IN SERVICE ORGANIZATIONS 255 (1) 14 Service process design and management 259 (112) Paul Gemmel Introduction 259 (1) Objectives 260 (14) Process choice 261 (2) Process design 263 (4) Process monitoring 267 (1) Process evaluation 268 (3) Process re-engineering 271 (3) Conclusion 274 (1) Review and discussion questions 274 (1) Notes and references 274 (2) Suggested further reading 276 (1) 15 Capacity management 277 (1) Roland Van Dierdonck Introduction 277 (2) Objectives 279 (35) Capacity and capacity management 279 (6) Capacity planning 285 (6) Scheduling capacity 291 (9) Managing the demand side 300 (7) The psychology and managerial consequences of waiting 307 (7) Conclusion 314 (1) Review and discussion questions 314 (1) Technical note 315 (1) Notes and references 315 (1) Suggested further reading 316 (1) 16 Facilities management 317 (1) Roland Van Dierdonck, Paul Gemmel, Steven Desmet Introduction 317 (1) Objectives 318 (20) The nature of facilities management in services 319 (1) Back office versus front office 320 (2) Location 322 (10) Designing the servicescape 332 (5) Conclusion 337 (1) Review and discussion questions 338 (1) Notes and references 338 (1) Suggested further reading 339 (1) 17 IT developments and their impact on services 340 (1) Tim Duhamel, Bart Van Looy, Wilfried Grommen, Wim Grielens, Niels Schillewaert, Pedro Matth��nssens Introduction 340 (1) Objectives 341 (25) The network era - Where do we stand? …”

Software engineering : a programming approach / par Bell, Douglas

Table des matières: “…111 (1) Alternative solutions 112 (1) The place of functional decomposition 113 (1) Discussion 113 (1) Summary 114 (2) Exercises 114 (1) Further reading 115 (1) Data structure design: The Michael Jackson program design method (JSP) 116 (25) Introduction 116 (1) A simple example 117 (5) Processing input files 122 (2) Physical and logical structures 124 (2) Processing several input and output streams 126 (5) Structure clashes 131 (4) Discussion and evaluation 135 (2) Summary 137 (4) Exercises 138 (1) Answer to self test question 139 (1) Further reading 140 (1) Data flow design 141 (16) Introduction 141 (1) An analogy 142 (1) First examples 143 (3) Case study -- point-of-sale terminal 146 (4) Case study -- monitoring a plant 150 (1) Rationale for the method 151 (2) Discussion 153 (2) Summary 155 (2) Exercises 155 (1) Further reading 156 (1) Object-oriented desing 157 (26) Introduction 157 (1) The features of OOP 158 (5) The aims of OO design 163 (2) Finding the classes 165 (2) Specifying the responsibilities of the classes 167 (1) Specifying the collaborators 168 (1) Other design techniques and notations 169 (1) Using the class library 169 (1) Class--responsibility--collaborator (CRC) cards 170 (1) Use-case analysis 171 (1) Creating good class hierarchies 172 (3) Is-a and has-a analysis 175 (1) Design guidelines 176 (1) Re-usable design patterns (frameworks) 176 (1) Object-oriented design methodologies 177 (1) Discussion 177 (2) Summary 179 (4) Exercises 179 (2) Answers to self test questions 181 (1) Further reading 181 (2) User interface design 183 (16) Introduction 183 (1) An interdisciplinary field 184 (1) Styles of human--computer interface 184 (2) Different perspectives on HCI 186 (1) Design principles and guidelines 187 (3) Human--computer interface design 190 (1) Task analysis 191 (2) Design evaluation 193 (1) Help systems 194 (1) Implementation tools 195 (1) Summary 196 (3) Exercises 196 (1) Answers to self test questions 197 (1) Further reading 197 (2) Formal development 199 (16) Introduction 199 (1) What is a formal method? …”

Leading and Managing in the Social Sector : Strategies for Advancing Human Dignity and Social Justice /