Resultados de búsqueda - international critical of research in business AND technology

International marketing / por Cateora, Philip R.

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Proactive purchasing in the supply chain : the key to world-class procurement / por Burt, David N.

Tabla de Contenidos: “…Strategic Responsibilities Organizational Authority e-Commerce Organizational Structures The Materials Management Organization The Supply Chain Management Structure Organizing with Cross-Functional Teams Budgeting and Staffing Summary Appendix A Benefits Resulting from Cross-Functional Teams Challenges and Problems with the Cross-Functional Approach Prerequisities to Successful Cross-Functional Teams Team Development and Training Appendix B: The Professional Organizations of Supply Chain Management Endnotes Suggested Reading Chapter 3 Supply Management: An Organization Spanning Activity Supply Management's Relations with Other Departments Supply Management and Engineering Supply Management and Manufacturing and Operations Supply Management and Quality Supply Management and Marketing Supply Management and Finance Supply Management and Information Technology (IT) Supply Management and Logistics Supply Management and Accounts Payable Supply Management and Lawyers Supply Management in Non-Manufacturing Organizations Supply Management in Government Supply Management and the External Environment Business Relationships Monitoring the Supply Environment Completing the Supply Chain Linkage: Supplier Integration with the Customer Summary Endnotes Suggested Reading Chapter 4 A Portfolio of Relationships A Transformation in Relationships Transactional Relationships Collaborative and Alliance Relationships Collaborative Relationships Supply Alliances Which Relationship Is Appropriate? …”

Digital archives : management, use and access /

Relationship marketing : exploring relational strategies in marketing por Egan, John

Tabla de Contenidos: “…Preface ix Acknowledgements xi List of abbreviations xiv Part I RELATIONSHIPS 1 (110) Relationships in marketing 3 (27) Key issues 3 (1) Introduction 3 (1) Influences on relational strategy development 4 (4) RM development 8 (4) Antecedents of RM 12 (2) The development of RM 14 (4) Towards a definition of RM 18 (6) Summary 24 (1) Discussion questions 25 (1) Case study: Now that's really radical 25 (2) References 27 (3) Relationships 30 (21) Key issues 30 (1) Introduction 30 (1) Relationships 30 (1) Relationship forming 31 (1) Categorising relationships 32 (4) Relationship loyalty 36 (6) Unrealistic relationship development 42 (3) Relationships in context 45 (1) Summary 46 (1) Discussion questions 46 (1) Case study: Manchester United plans to establish fans' forum 47 (1) References 48 (3) Relationship economics 51 (24) Key issues 51 (1) Introduction 51 (1) Relationship economics 51 (2) Customer acquisition 53 (1) Customer retention 53 (1) Acquisition and retention costs 54 (3) Economics of retention strategies 57 (5) Marketing reality 62 (1) Lifetime value 63 (1) Switching costs 64 (2) Relationship longevity 66 (2) Knowing your customer 68 (2) The validity of relationship economics 70 (1) Summary 71 (1) Discussion questions 71 (1) Case study: IKEA has to look out for retailer's friendly touch 71 (2) References 73 (2) Strategy continuum 75 (13) Key issues 75 (1) Introduction 75 (1) RM in context 75 (1) RM/TM continuum 76 (3) Marketing implications 79 (1) Continuum drivers 80 (3) Summary 83 (1) Discussion questions 84 (1) Case study: Inside track 84 (2) References 86 (2) Relationship drivers 88 (23) Key issues 88 (1) Introduction 88 (1) Risk, salience and emotion 88 (3) Trust and commitment 91 (5) Perceived need for closeness 96 (1) Customer satisfaction 97 (9) Summary 106 (1) Discussion questions 107 (1) Case study: A question of trust 107 (2) References 109 (2) Part II THE CORE FIRM AND ITS RELATIONSHIPS 111 (74) Customer partnerships 115 (22) Key issues 115 (1) Introduction 115 (1) Customer focus 115 (2) Services 117 (2) Service industries 119 (2) Customer service 121 (3) Building customer relationships 124 (6) Profit chains 130 (3) Summary 133 (1) Discussion questions 133 (1) Case study: Mr Clean: biography of Toffael Rashid 133 (2) References 135 (2) Internal partnerships 137 (18) Key issues 137 (1) Introduction 137 (1) Customer--employee interface 137 (1) Theory development 138 (2) The internal market 140 (1) The functional interface 141 (3) Climate and culture 144 (1) Employee retention and loyalty 144 (1) Empowerment 145 (2) IM implementations 147 (2) Conclusion 149 (1) Summary 150 (1) Discussion questions 151 (1) Case study: Employees hold key to thwarting the competition 151 (1) References 152 (3) Supplier partnerships 155 (13) Key issues 155 (1) Introduction 155 (1) Supplier partnerships 156 (1) Business-to-business relationship research 156 (1) Business relationships 157 (2) Partnering 159 (1) Culture gap 160 (1) Partnership costs and benefits 161 (1) Power 162 (1) The downside of B2B partnerships 162 (2) Summary 164 (1) Discussion questions 164 (1) Case study: What to buy 164 (2) References 166 (2) External partnerships 168 (17) Key issues 168 (1) Introduction 168 (1) Horizontal partnerships 168 (1) Relationship research 169 (1) Networks and collaboration 170 (1) Networks 171 (1) Collaboration 172 (1) Collaboration types 172 (3) Developing collaborative relationships 175 (3) Downsides 178 (1) Other relationships 179 (2) Conclusion 181 (1) Summary 181 (1) Discussion questions 181 (1) Case study: Star Alliance saving customers $100 million annually 182 (1) References 183 (2) Part III MANAGING AND CONTROLLING THE RELATIONSHIP 185 (40) Relationship technology 187 (19) Key issues 187 (1) Introduction 187 (2) Manufacturing technology 189 (2) Information technology 191 (3) Marketing types 194 (4) The changing marketplace 198 (3) Summary 201 (1) Discussion questions 202 (1) Case study: End of the line for loyalty? …”

Exploring public relations por Tench, Ralph

Tabla de Contenidos: “…103 (2) Organisational respobibilities tostakeholders 105 (1) Organisational responsibilities to society 105 (2) Corporate responsibility and irresponsbility 107 (2) Regulatory frameworks 109 (1) Ethics and busines practice 109 (5) Summary 114 (1) Bibliography 115 (1) Websites 116 (1) International context of business relations 117 (30) Gyorgy Szondi Introduction 118 (1) Defining international public relations 119 (2) Factors and driving froces behind ingternationalisation 121 (6) International public relations agency networks 127 (1) Global or local approaches to international public relations 127 (7) Speical areas of internaltional public relations 134 (7) Public relations for a supranational organisation: the European Union 141 (2) Critcal voices in international public relations 143 (1) Professionalism on a global level: Public relations as a global profession 143 (2) Summary 145 (1) Bibliography 145 (2) Part 2 Public relations theories and concepts 147 (146) Public relations theories: an overview 149 (25) Lee Edwards Introduction 150 (1) Systems theories: emergence of public relations research 150 (6) Extending the systemic view 156 (2) Developing theory: alternative approaches 158 (3) Feminist views of public relations 161 (3) Diversity in public relations 164 (5) Summary 169 (1) Bibliography 169 (5) Public relations as planned communication 174 (24) Anne Gregory Introduction 175 (1) Why planning is important 175 (1) Systems context of planning 176 (1) Approaches to the planning process 177 (2) Analysis 179 (4) Setting objectives 183 (2) Identifying publics 185 (1) Messages or content 186 (2) Strategy and tactics 188 (2) Timescales and resouces 190 (3) Evaluation and review 193 (4) Summary 197 (1) Bibliography 197 (1) Public relations research and evalualtion 198 (24) Gyorgy Szondi Rudiger Theilmann Introduction 199 (1) Context of research in public relations 199 (2) Designing research 201 (3) Qualitative vs quantitative research 204 (1) Research methods 204 (4) Designing research instruments 208 (4) Research applications 212 (1) Evaluation 213 (6) Summary 219 (2) Bibliography 221 (1) Audiences, stakeholders, publics 222 (15) Gerard Choo Introduction 223 (1) The passive audience 223 (2) The active audience 225 (3) Stakeholders and publics 228 (3) New thinking on publics 231 (4) Summary 235 (1) Bibliography 235 (2) Corporate image, reputation andidenity 237 (15) Daniel Lowensberg Introudction 238 (1) Organisational public relations 238 (1) Organisational image 239 (1) Organisational reputation 240 (1) Organisational identity 240 (3) Personality and culture 243 (4) Organisational identity, strategy and process: two models 247 (4) Summary 251 (1) Bibliography 251 (1) Public relations, progaganda and the psychology of persuasion 252 (21) Johanna Fawkes Introduction 253 (1) Public relations and propaganda 253 (3) Public relations and persuasion 256 (1) Who says: the questionof credibility 257 (1) Says what: the nature of the message 258 (4) To whom: the audience perspective 262 (6) To what effecf: forming and changing attitudes and beliefs 268 (2) Ethical persuasion: is it possible? …”