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  1. 1

    Project management : a systems approach to planning, scheduling, and controlling / by Kerzner, Harold

    Published 2017
    Book
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    Handbook of physical distribution management by Gattorna, John

    Published 1983
    Book
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    Services management : an integrated approach

    Published 2003
    Table of Contents: “…341 (4) The impact of IT developments on service encounters 345 (15) Action strategies for the new media 360 (6) Conclusion 366 (1) Review and discussion questions 366 (1) Notes and references 366 (3) Suggested further reading 369 (2) Part Five: AN INTEGRATED APPROACH 371 (1) 18 Performance measurement systems in service firms 373 (104) Paul Gemmel, Kurt Verweire, Gino Van Ossel, Werner Bruggeman, Roland Van Dierdonck, Bart Van Looy Introduction 373 (1) Objectives 374 (27) Designing performance measurement systems for services 374 (14) Implementing an integrated performance measurement system 388 (13) Conclusion 401 (1) Review and discussion questions 401 (1) Technical note 401 (1) Notes and references 401 (2) Suggested further reading 403 (1) 19 Managing innovation in a service environment 404 (1) Koenraad Debackere, Bart Van Looy Introduction 404 (1) Objectives 405 (19) Innovations as spiral processes: the value-constellation approach 406 (3) Innovation portfolio management 409 (5) Organizing the innovation portfolio: the make-or-buy decision 414 (2) The operational management of innovation 416 (7) Conclusion 423 (1) Review and discussion questions 424 (1) Notes and references 424 (2) Suggested further reading 426 (1) 20 Managing services across national boundaries 427 (1) Roland Van Dierdonck Introduction 427 (4) Objectives 431 (20) Why internationalize? …”
    Book
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    Managing software requirements : a use case approach / by Leffingwell, Dean

    Published 2003
    Book
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    Systems analysis and design by Kendall, Kenneth E.

    Published 2002
    Table of Contents: “…Assuming the role of the systems analyst 2. Understanding organizational style and its impact on information systems 3. …”
    Book
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    Systems analysis and design by Kendall, Kenneth E.

    Published 2008
    Table of Contents: “…Assuming the role of the systems analyst 2. Understanding organizational style and its impact on information systems 3. …”
    Book
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    Fixing Health Systems

    Published 2014
    Table of Contents: “…The Approach; Integrating research and development; The consortium approach; The research begins; The Demographic Surveillance System; The evolution of the tools; Chapter 3. The Results; Supplementary funding; Capacity building in management and administration; The Integrated Management Cascade. …”
    Book
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    Strategic management of health care organizations / by Ginter, Peter M., Duncan, W. Jack (Walter Jack), Swayne, Linda E.

    Published 2018
    Book
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