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The flexible enterprise : how to reinvent your company, unlock your strengths, and prosper in a changing world / by Gewirtz, David

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CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / by Greenberg, Paul

Table of Contents: “…OMG! : your customer really is your BFF! -- CRM, CMR, VRM or-- who cares? …”

LINUX : the textbook / by Sarwar, Syed Mansoor

Table of Contents: “…2 (2) Operating System Services 4 (1) Character Versus Graphical User Interfaces 4 (1) Types of Operating Systems 5 (1) The LINUX Family 6 (3) Summary 7 (1) Problems 7 (2) LINUX History 9 (8) Introduction 10 (1) Open Source Background 10 (2) Linus Torvalds 12 (1) LINUX Distributions 13 (1) Kernel History 13 (1) Popularity of LINUX 14 (1) Future Developments 14 (1) Web Resources 14 (3) Summary 14 (1) Problems 15 (2) Getting Started 17 (24) Introduction 18 (1) Computer System Hardware 18 (3) Main/Primary Storage 18 (1) Central Processing Unit (CPU) 19 (1) Disk 20 (1) Bus 20 (1) I/O Devices 21 (1) LINUX Software Architecture 21 (4) Device Driver Layer 21 (1) The LINUX Kernel 22 (2) The System Call Interface 24 (1) Language Libraries 24 (1) LINUX Shell 24 (1) Applications 25 (1) Logging On and Logging Off 25 (4) Correcting Command Line Typing Mistakes 29 (1) Some Important System Setups 30 (2) Some Useful Commands for the Beginner 32 (9) Changing Your Password 32 (1) Getting Help 32 (4) Finding Out Who You Are and What the Name of Your LINUX System Is 36 (1) Summary 37 (1) Problems 38 (3) LINUX Shells 41 (20) Introduction 42 (1) Various LINUX Shells 43 (6) Various Shell Programs 44 (1) Which Shell Suits Your Needs? …”

Peter Norton's introduction to computers. by Norton, Peter

Table of Contents: “…Peter Norton's Intro to Computers 6/e Chapter 1: Introducing Computer Systems Chapter 2: Presenting the InternetSample Chapter Computing Keynotes #1: Creating Your Own Web Page Chapter 3: Interacting with Your Computer Chapter 4: Seeing, Hearing, and Printing Data Computing Keynotes #2: Buying Your First Computer Chapter 5: Processing Data Chapter 6: Storing Data Chapter 7: Using Operating Systems Chapter 8: Working with Application Software Chapter 9: Networks Chapter 10: Working in the Online World Computing Keynotes #3: Professional Certification Programs Chapter 11: Database Management Chapter 12: Development of Information Systems Chapter 13: Software Programming and Development Chapter 14: Protecting Your Privacy, Your Computer, and Your Data Computing Keynotes#4: Viruses Appendix A: The History of Microcomputers Appendix B: Answers to Self-Checks Glossary Index…”

Strategy maps : converting intangible assets into tangible outcomes / by Kaplan, Robert S.

Table of Contents: “…Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.…”
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Computing essentials, 2000-2001 by O'Leary, Timothy J

Table of Contents: “…Chapter 1: Your Future and Computer Competency Chapter 2: Application Software Chapter 3: Browsers, Personal Information Managers, Operating Systems, and Utilities Chapter 4: The System Unit Chapter 5: Input and Output Chapter 6: Secondary Storage Chapter 7: Communications and Connectivity Chapter 8: The Internet and the Web Chapter 9: Multimedia, Web Authoring, and More Chapter 10: Privacy, Security, Ergonomics, and the Environment Chapter 11: Databases Chapter 12: Information Systems Chapter 13: Systems Analysis and Design Chapter 14: Programming and Languages Chapter 15: Your Future and Information Technology…”

The architecture of computer hardware and systems software : an information technology approach / by Englander, Irv

Managing change : a strategic approach to organisational dynamics by Bernard Burnes

Table of Contents: “…Acknowledgements xi Introduction 1 (10) Part One The rise and fall of the rational organisation From trial and error to the science of management 11 (42) The rise of organisation theory 11 (42) Learning objectives 11 (1) Introduction 12 (2) The rise of commerce and the birth of the factory 14 (19) Organisation theory: the Classical approach 33 (14) Conclusions 47 (4) Test your learning 51 (1) Suggested further reading 52 (1) Developments in organisation theory 53 (30) From certainty to contingency 53 (30) Learning objectives 53 (1) Introduction 54 (1) The Human Relations approach 55 (15) The Contingency Theory approach 70 (10) Conclusions 80 (2) Test your learning 82 (1) Suggested further reading 82 (1) In search of new paradigms 83 (58) Learning objectives 83 (1) Introduction 84 (4) The Culture--Excellence approach 88 (27) The Japanese approach to management 115 (11) Organisational learning 126 (9) Conclusions 135 (4) Test your learning 139 (1) Suggested further reading 140 (1) Critical perspectives on organisation theory 141 (25) Postmodernism, realism and complexity 141 (25) Learning objectives 141 (1) Introduction 142 (2) The postmodern perspective 144 (10) The realist perspective 154 (3) The complexity perspective 157 (6) Conclusions 163 (1) Test your learning 164 (1) Suggested further reading 165 (1) Culture, power, politics and choice 166 (37) Learning objectives 166 (1) Introduction 167 (2) The cultural perspective 169 (14) The power--politics perspective 183 (10) Managing and changing organisations: bringing back choice 193 (4) Conclusions 197 (2) Test your learning 199 (1) Suggested further reading 199 (4) Part Two Strategy development and change management: past, present and future Approaches to strategy 203 (29) Managerial choice and constraints 203 (29) Learning objectives 203 (2) Introduction 205 (2) Understanding strategy: origins, definitions and approaches 207 (13) Understanding strategy: choices and constraints 220 (8) Conclusions 228 (2) Test your learning 230 (1) Suggested further reading 231 (1) Applying strategy 232 (27) Models, levels and tools 232 (27) Learning objectives 232 (1) Introduction 233 (1) Types of strategies 234 (4) Levels of strategy 238 (8) Strategic planning tools 246 (10) Conclusions 256 (1) Test your learning 257 (1) Suggested further reading 258 (1) Approaches to change management 259 (28) Learning objectives 259 (1) Introduction 260 (1) Theoretical foundations 261 (6) The Planned approach to organisational change 267 (14) The frequency and magnitude of organisational change 281 (3) Conclusions 284 (1) Test your learning 285 (1) Suggested further reading 286 (1) Developments in change management 287 (31) The Emergent approach and beyond 287 (31) Learning objectives 287 (1) Introduction 288 (1) The case against the Planned approach to organisational change 289 (2) The Emergent approach to change 291 (21) Emergent change: summary and criticisms 312 (4) Conclusions 316 (1) Test your learning 317 (1) Suggested further reading 317 (1) A framework for change 318 (17) Approaches and choices 318 (17) Learning objectives 318 (2) Introduction 320 (1) Varieties of change 321 (4) A framework for change 325 (3) A framework for choice 328 (1) Conclusions 329 (3) Test your learning 332 (1) Suggested further reading 332 (3) Part Three Case studies in strategy development and change management Case studies in strategic change 335 (30) Learning objectives 335 (1) Introduction 335 (2) Case Study 1: The Internet and the P2P Revolution in the music industry 337 (6) Case Study 2: The rise and fall of Marconi 343 (4) Case Study 3: Oticon - the disorganised organisation 347 (8) Case Study 4: Privatisation and the European Union: the case of the Public Power Corporation of Greece 355 (7) Conclusions 362 (2) Test your learning 364 (1) Case studies in changing internal relationships and attitudes 365 (33) Learning objectives 365 (1) Introduction 365 (3) Case Study 5: Volvo's approach to Job Design 368 (9) Case Study 6: XYZ Construction 377 (6) Case Study 7: GK Printers Limited - changing systems and attitudes 383 (13) Conclusions 396 (1) Test your learning 397 (1) Case studies in changing external relationships 398 (29) Learning objectives 398 (1) Introduction 398 (3) Case Study 8: Rover-TRW - operational integration 401 (6) Case Study 9: Speedy Stationers Ltd and UTL (Turbines) Ltd - supplier-driven change 407 (7) Case Study 10: PoliceCo - outsourcing in the public sector 414 (6) Conclusions 420 (3) Test your learning 423 (4) Part Four Managing choice Managing change 427 (25) Lessons from theory and practice 427 (25) Learning objectives 427 (1) Introduction 427 (2) Lessons from theory and practice 429 (15) Employee involvement and organisational transformation 444 (3) Conclusions: merging theory and practice 447 (3) Test your learning 450 (2) Organisational change and managerial choice 452 (34) Learning objectives 452 (1) Introduction 452 (3) The Choice Management-Change Management model 455 (29) Conclusions 484 (1) Test your learning 485 (1) Management - roles and responsibilities 486 (51) Learning objectives 486 (1) Introduction 487 (2) Globalisation and the challenge of change 489 (9) The manager's role 498 (5) Management and leadership 503 (11) Management and leadership in action 514 (5) Managerial development 519 (8) Management, leadership and change 527 (3) Summary and conclusions 530 (4) Test your learning 534 (1) Suggested further reading 535 (2) Bibliography 537 (58) Glossary 595 (12) Index 607…”

Managing effectively : a multimedia approach / by Williams, Chuck

ACCA P5 - Advanced Performance Management : Study Text

Table of Contents: “…; Chapter features; Studying P5; 1 What P5 is about; 2 What skills are required?; 3 How to improve your chances of passing; 4 Brought forward knowledge; The exam paper; Part A: Strategic planning and control; 1 Introduction to strategic management accounting; Introduction; Study guide; Exam guide; 1 Introduction to planning, control and decision making; 2 Management accounting information for strategic planning and control. 3 Corporate planning and corporate objectives4 Planning and control at strategic and operational levels; 5 Strategic management accounting in multinational companies; 6 Strategic planning vs short-term localised decisions; 7 SWOT analysis and performance management; 8 Benchmarking: benefits and difficulties; Chapter Roundup; Quick Quiz; Answers to Quick Quiz; 2 Performance management and control of the organisation; Introduction; Study guide; Exam guide; 1 Strengths and weaknesses of alternative budget models; 2 Budgeting in not-for-profit organisations. 3 Evaluating the organisation's move beyond budgetingChapter Roundup; Quick Quiz; Answers to Quick Quiz; 3 Business structure, IT developments and other environmental and ethical issues; Introduction; Study guide; Exam guide; 1 Business structure and information needs; 2 Business process re-engineering; 3 Business integration; 4 Teamwork and empowerment; 5 Information needs of manufacturing and service businesses; 6 Instant access to data; 7 Remote input of data; 8 Developing management accounting systems; 9 Stakeholders' goals and objectives; 10 Ethics and the organisation. 11 Stakeholders and business performanceChapter Roundup; Quick Quiz; Answers to Quick Quiz; Part B: External influences on organisational performance; 4 Changing business environment and external factors; Introduction; Study guide; Exam guide; 1 The changing business environment; 2 Risk and uncertainty; 3 Factors to consider when assessing performance; 4 Government regulation; Chapter Roundup; Quick Quiz; Answers to Quick Quiz; Part C: Performance measurement systems and design; 5 Performance management information systems; Introduction; Study guide; Exam guide. 1 Accounting information needs for planning, control and decision making2 Information requirements and management structure; 3 Objectives of management accounting and management accounting information; 4 Management accounting information within the management information system; 5 Lean management information systems; 6 Open and closed systems; 7 A contingent approach to management accounts; 8 Human behaviour and management accounting; 9 Information and responsibility accounting; Chapter Roundup; Quick Quiz; Answers to Quick Quiz…”

ACCA P5 - Advanced Performance Management : Study Text

Table of Contents: “…; Chapter features; Studying P5; 1 What P5 is about; 2 What skills are required?; 3 How to improve your chances of passing; 4 Brought forward knowledge; The exam paper; Part A: Strategic planning and control; 1 Introduction to strategic management accounting; Introduction; Study guide; Exam guide; 1 Introduction to planning, control and decision making; 2 Management accounting information for strategic planning and control. 3 Corporate planning and corporate objectives4 Planning and control at strategic and operational levels; 5 Strategic management accounting in multinational companies; 6 Strategic planning vs short-term localised decisions; 7 SWOT analysis and performance management; 8 Benchmarking: benefits and difficulties; Chapter Roundup; Quick Quiz; Answers to Quick Quiz; 2 Performance management and control of the organisation; Introduction; Study guide; Exam guide; 1 Strengths and weaknesses of alternative budget models; 2 Budgeting in not-for-profit organisations. 3 Evaluating the organisation's move beyond budgetingChapter Roundup; Quick Quiz; Answers to Quick Quiz; 3 Business structure, IT developments and other environmental and ethical issues; Introduction; Study guide; Exam guide; 1 Business structure and information needs; 2 Business process re-engineering; 3 Business integration; 4 Teamwork and empowerment; 5 Information needs of manufacturing and service businesses; 6 Instant access to data; 7 Remote input of data; 8 Developing management accounting systems; 9 Stakeholders' goals and objectives; 10 Ethics and the organisation. 11 Stakeholders and business performanceChapter Roundup; Quick Quiz; Answers to Quick Quiz; Part B: External influences on organisational performance; 4 Changing business environment and external factors; Introduction; Study guide; Exam guide; 1 The changing business environment; 2 Risk and uncertainty; 3 Factors to consider when assessing performance; 4 Government regulation; Chapter Roundup; Quick Quiz; Answers to Quick Quiz; Part C: Performance measurement systems and design; 5 Performance management information systems; Introduction; Study guide; Exam guide. 1 Accounting information needs for planning, control and decision making2 Information requirements and management structure; 3 Objectives of management accounting and management accounting information; 4 Management accounting information within the management information system; 5 Lean management information systems; 6 Open and closed systems; 7 A contingent approach to management accounts; 8 Human behaviour and management accounting; 9 Information and responsibility accounting; Chapter Roundup; Quick Quiz; Answers to Quick Quiz…”

Introductory psychology / by Malim Tony

Table of Contents: “…RESEARCH METHODS AND STATISTICS Introduction Research Methods How to Present Results Statistical Tests Writing up your Research Some Projects…”

Essentials of management information systems/ by Laudon, Kenneth C., 1944-

Table of Contents: “…PREFACE xvI Information Systems in the Digital Age 11 Business Information Systems in Your Career 22 E-Business: How Businesses Use Information Systems 383 Achieving Competitive Advantage with Information Systems 78II Information Technology Infrastructure 1134 IT Infrastructure: Hardware and Software 1145 Foundations of Business Intelligence: Databases and Information Management 1566 Telecommunications, the Internet, and Wireless Technology 1887 Securing Information Systems 228III Key System Applications for the Digital Age 2658 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 2669 E-Commerce: Digital Markets, Digital Goods 29610 Improving Decision Making and Managing Knowledge 330IV Building and Managing Systems 36711 Building Information Systems and Managing Projects 36812 Ethical and Social Issues in Information Systems XXXGLOSSARY G-1REFERENCES R-1INDEX I-1PHOTO AND SCREEN SHOT CREDITS P-1iv…”

Managing for knowledge : HR's strategic role by Evans, Christina

Table of Contents: “…anaging for Knowledge HR's Strategic Role; Copyright; Contents; List of figures; List of tables; Foreword; Introduction; Acknowledgements; Part One The Strategic Context for HR's Role in Managing for Knowledge; 1 The changing world of business and the imperative for managing knowledge; 2 The changing role of HR from operational to strategic HR; 3 Towards a blueprint for building a knowledge-centric culture; Part Two Building a Knowledge-centric Culture; 4 Structures, roles and responsibilities in a knowledge-centric culture; 5 HR's role in building a knowledge-centric culture. 6 Re-visiting learning in the knowledge economy7 Understanding the motivation for learning amongst knowledge workers; 8 Working and learning in Communities of Practice; Part Three Building HR's KM Credibility and Capabilities; 9 Aligning HR and KM practices; 10 Knowing what we know: language and tools for knowledge mapping; 11 Building your KM toolkit; 12 Using technology wisely; 13 Summary and conclusions; References; Index…”

Handbook of buying and purchasing management / by Hough, Harry E.

Principles of risk management and insurance by Rejda, George E.

Table of Contents: “…99 Chapter 6 Insurance Company Operations 107 Insurance Company Operations 108 Rate Making 108 Underwriting 109 Production 112 Claims Settlement 113 Reinsurance 115 Alternatives to Traditional Reinsurance 120 Investments 121 Other Insurance Company Functions 124 Summary 125 n Key Concepts and Terms 126 n Review Questions 126 Application Questions 126 n Internet Resources 127 n Selected References 128 Notes 128 Case Application 125 Insight 6.1: Stiffed by Your Insurer? …”

Principles of risk management and insurance by Rejda, George E.

Table of Contents: “…99 Chapter 6 Insurance Company Operations 107 Insurance Company Operations 108 Rate Making 108 Underwriting 109 Production 112 Claims Settlement 113 Reinsurance 115 Alternatives to Traditional Reinsurance 120 Investments 121 Other Insurance Company Functions 124 Summary 125 n Key Concepts and Terms 126 n Review Questions 126 Application Questions 126 n Internet Resources 127 n Selected References 128 Notes 128 Case Application 125 Insight 6.1: Stiffed by Your Insurer? …”

Principles of risk management and insurance by Rejda, George E.

Table of Contents: “…99 Chapter 6 Insurance Company Operations 107 Insurance Company Operations 108 Rate Making 108 Underwriting 109 Production 112 Claims Settlement 113 Reinsurance 115 Alternatives to Traditional Reinsurance 120 Investments 121 Other Insurance Company Functions 124 Summary 125 n Key Concepts and Terms 126 n Review Questions 126 Application Questions 126 n Internet Resources 127 n Selected References 128 Notes 128 Case Application 125 Insight 6.1: Stiffed by Your Insurer? …”