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  1. 1
    Services management and marketing A customer relationship management approach

    Services management and marketing A customer relationship management approach by Gronroos, Christian

    Published 2001
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  2. 2
    Serving the public: Customer management in local government

    Serving the public: Customer management in local government by Tam, Henry

    Published 1993
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  3. 3
    Total quality management

    Total quality management

    Published 2003
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  4. 4
    Study guide and Lotus templates for use with Production & operations management, sixth edition, Chase/Aquilano

    Study guide and Lotus templates for use with Production & operations management, sixth edition, Chase/Aquilano

    Published 1992
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  5. 5
    Operations management : study guide

    Operations management : study guide by Loucks John S.

    Published 2002
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