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Quality planning and analysis : from product development through use / por Juran, J. M.

The Six Sigma handbook : a complete guide for green belts, black belts, and managers at all levels / por Pyzdek, Thomas

Production and operations management : study guide por Gray, Van D

Competitive manufacturing management : continuous improvement, lean production, customer-focused quality / por Nicholas, John M.

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Operations management / por Russell, Roberta S.

Total quality management : a practical approach por Lal, H

Right first time : using quality control for profit por Price, Frank

Juran's quality management and analysis. por De Feo, Joseph A.