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  1. 1

    Empowering the customer : the citizen in public sector reform / по Ayeni, Victor

    Опубликовано 2000
  2. 2

    The loyalty effect : the hidden force behind growth, profits, and lasting value / по Reichheld, Frederick F.

    Опубликовано 1996
    Полный текст
  3. 3

    Relationship marketing : management of customer relationships / по Bruhn, Manfred

    Опубликовано 2003
  4. 4

    CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / по Greenberg, Paul

    Опубликовано 2010
  5. 5

    Defying the limits : reaching new heights in customer relationship management

    Опубликовано 2000
  6. 6

    Marketing / A customer-centric approach по Sommers Montrose S.

    Опубликовано 2007
  7. 7