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  1. 1
    Empowering the customer : the citizen in public sector reform /

    Empowering the customer : the citizen in public sector reform / by Ayeni, Victor

    Published 2000
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  2. 2
    The loyalty effect : the hidden force behind growth, profits, and lasting value /

    The loyalty effect : the hidden force behind growth, profits, and lasting value / by Reichheld, Frederick F.

    Published 1996
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  3. 3
    Relationship marketing : management of customer relationships /

    Relationship marketing : management of customer relationships / by Bruhn, Manfred

    Published 2003
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  4. 4
    CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers /

    CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / by Greenberg, Paul

    Published 2010
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  5. 5
    Defying the limits : reaching new heights in customer relationship management

    Defying the limits : reaching new heights in customer relationship management

    Published 2000
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  6. 6
    Marketing / A customer-centric approach

    Marketing / A customer-centric approach by Sommers Montrose S.

    Published 2007
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  7. 7
    The freedom economy : gaining the M-commerce edge in the era of the wireless Internet /

    The freedom economy : gaining the M-commerce edge in the era of the wireless Internet / by Keen, Peter G. W.

    Published 2001
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