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    Empowering the customer : the citizen in public sector reform /

    Empowering the customer : the citizen in public sector reform / 由 Ayeni, Victor

    出版 2000
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    Management of risk : guidance for practitioners

    Management of risk : guidance for practitioners

    出版 2002
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    Changing culture : new organizational approaches

    Changing culture : new organizational approaches 由 Williams, Allan

    出版 1993
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