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    Organizational behavior : improving performance and commitment in the workplace /

    Organizational behavior : improving performance and commitment in the workplace / 由 Colquitt, Jason

    出版 2009
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    The loyalty effect : the hidden force behind growth, profits, and lasting value /

    The loyalty effect : the hidden force behind growth, profits, and lasting value / 由 Reichheld, Frederick F.

    出版 1996
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    Defying the limits : reaching new heights in customer relationship management

    Defying the limits : reaching new heights in customer relationship management

    出版 2000
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    Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /

    Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / 由 Vavra, Terry G.

    出版 1997
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