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  1. 1
    Organizational behavior : improving performance and commitment in the workplace /

    Organizational behavior : improving performance and commitment in the workplace / by Colquitt, Jason

    Published 2009
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  2. 2
    The loyalty effect : the hidden force behind growth, profits, and lasting value /

    The loyalty effect : the hidden force behind growth, profits, and lasting value / by Reichheld, Frederick F.

    Published 1996
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  3. 3
    Defying the limits : reaching new heights in customer relationship management

    Defying the limits : reaching new heights in customer relationship management

    Published 2000
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  4. 4
    Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /

    Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Vavra, Terry G.

    Published 1997
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