Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
A dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the award of Master’s Degree of Business Administration (MBA) of Mzumbe University.
Na minha lista:
| Autor principal: | Mushi, Onael Walter |
|---|---|
| Formato: | Thesis |
| Idioma: | inglês |
| Publicado em: |
Mzumbe University
2024
|
| Assuntos: | |
| Acesso em linha: | https://scholar.mzumbe.ac.tz/handle/123456789/878 |
| Tags: |
Adicionar Tag
Sem tags, seja o primeiro a adicionar uma tag!
|
Registos relacionados
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael Walter
Publicado em: (2024)
Por: Mushi, Onael Walter
Publicado em: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael W.
Publicado em: (2024)
Por: Mushi, Onael W.
Publicado em: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael W.
Publicado em: (2024)
Por: Mushi, Onael W.
Publicado em: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
Por: Bonaventura, Adam
Publicado em: (2024)
Por: Bonaventura, Adam
Publicado em: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
Por: Bonaventura, Adam
Publicado em: (2024)
Por: Bonaventura, Adam
Publicado em: (2024)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)
Transport in East Africa : a reader part II
Publicado em: (1978)
Publicado em: (1978)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025)
Por: Shanghali, John Wifred
Publicado em: (2025)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025)
Por: Shanghali, John Wifred
Publicado em: (2025)
The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
Por: Somi Loveness
Publicado em: (2024)
Por: Somi Loveness
Publicado em: (2024)
The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
Por: Somi Loveness
Publicado em: (2024)
Por: Somi Loveness
Publicado em: (2024)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
Por: Anthony, Adrian
Publicado em: (2025)
Por: Anthony, Adrian
Publicado em: (2025)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
Por: Anthony, Adrian
Publicado em: (2025)
Por: Anthony, Adrian
Publicado em: (2025)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
Por: Khamis, Amne Rashid
Publicado em: (2024)
Por: Khamis, Amne Rashid
Publicado em: (2024)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
Por: Khamis, Amne Rashid
Publicado em: (2024)
Por: Khamis, Amne Rashid
Publicado em: (2024)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
Por: Bea, George, et al.
Publicado em: (2024)
Por: Bea, George, et al.
Publicado em: (2024)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
Por: Bea, George, et al.
Publicado em: (2024)
Por: Bea, George, et al.
Publicado em: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
Por: Masika, Emmanuel Julian
Publicado em: (2024)
Por: Masika, Emmanuel Julian
Publicado em: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
Por: Masika, Emmanuel Julian
Publicado em: (2024)
Por: Masika, Emmanuel Julian
Publicado em: (2024)
The business of transport /
Por: Bell, G. J.
Publicado em: (1984)
Por: Bell, G. J.
Publicado em: (1984)
Transport and public policy planning /
Publicado em: (1981)
Publicado em: (1981)
Transportation : science, technology and development
Publicado em: (1963)
Publicado em: (1963)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
Por: Mlekwa, Moses Denis
Publicado em: (2024)
Por: Mlekwa, Moses Denis
Publicado em: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
Por: Mlekwa, Moses Denis
Publicado em: (2024)
Por: Mlekwa, Moses Denis
Publicado em: (2024)
The transport managers handbook
Por: Lowe, David
Publicado em: (1988)
Por: Lowe, David
Publicado em: (1988)
The theory and practice of transport /
Por: Stewart-David, David
Publicado em: (1980)
Por: Stewart-David, David
Publicado em: (1980)
Transport economics
Por: Sharp, Clifford Henry
Publicado em: (1973)
Por: Sharp, Clifford Henry
Publicado em: (1973)
The economics and planning to transport
Por: Bell, G. J.
Publicado em: (1983)
Por: Bell, G. J.
Publicado em: (1983)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
Por: Mhoja, Husein
Publicado em: (2024)
Por: Mhoja, Husein
Publicado em: (2024)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
Por: Mhoja, Husein
Publicado em: (2024)
Por: Mhoja, Husein
Publicado em: (2024)
The transport manager's lawyer and transport operator's legal guide
Por: Mitchell, Ewan
Publicado em: (1975)
Por: Mitchell, Ewan
Publicado em: (1975)
Sea transport : oparation and economics /
Por: Alderton, Patrick M.
Publicado em: (1980)
Por: Alderton, Patrick M.
Publicado em: (1980)
Economic appraisal of transport projects : a manual with case studies /
Por: Adler, Hans A.
Publicado em: (1987)
Por: Adler, Hans A.
Publicado em: (1987)
Principles of transport
Por: Faulks, Rex William
Publicado em: (1982)
Por: Faulks, Rex William
Publicado em: (1982)
Transport and the economic situation : introductory reports and summary of the discussion : sixth International Symposium on Theory and Practice in Transport Economics, Madrid, 22nd-25th September 1975.
Publicado em: (1976)
Publicado em: (1976)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
Por: Shalin, Parvez Thaver
Publicado em: (2024)
Por: Shalin, Parvez Thaver
Publicado em: (2024)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
Por: Shalin, Parvez Thaver
Publicado em: (2024)
Por: Shalin, Parvez Thaver
Publicado em: (2024)
Mobility and mobilization transport bottlenecks: a constraints upon administrative performance
Por: Fernades, A. J.
Publicado em: (1972)
Por: Fernades, A. J.
Publicado em: (1972)
Clients satisfaction on services offered by accredited health facilities: A case of national health insurance fund (NHIF),
Por: Mkwizu, Evarista
Publicado em: (2024)
Por: Mkwizu, Evarista
Publicado em: (2024)
Registos relacionados
-
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael Walter
Publicado em: (2024) -
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael W.
Publicado em: (2024) -
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael W.
Publicado em: (2024) -
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
Por: Bonaventura, Adam
Publicado em: (2024) -
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
Por: Bonaventura, Adam
Publicado em: (2024)