The impact of Information Communication Technology (ICT) on performance of Tanzania Posts Corporation (TPC)
A dissertation submitted in partial fulfilment of the requirements for award of Degree of Master of Science in Development Policy of Mzumbe University
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| Format: | Thesis |
| Language: | English |
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Mzumbe University
2024
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| Online Access: | https://scholar.mzumbe.ac.tz/handle/123456789/570 |
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| _version_ | 1835205593694994432 |
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| author | Isote, Lynnchristine Gregory |
| author_facet | Isote, Lynnchristine Gregory |
| author_sort | Isote, Lynnchristine Gregory |
| collection | DSpace |
| description | A dissertation submitted in partial fulfilment of the requirements for award of Degree of Master of Science in Development Policy of Mzumbe University |
| format | Thesis |
| id | oai:null:123456789-570 |
| institution | Mzumbe University |
| language | English |
| publishDate | 2024 |
| publisher | Mzumbe University |
| record_format | dspace |
| spelling | oai:null:123456789-5702024-07-08T09:41:46Z The impact of Information Communication Technology (ICT) on performance of Tanzania Posts Corporation (TPC) Isote, Lynnchristine Gregory ICT Tanzania Posts Corporation (TPC) technology science Information Communication Technology TPC network A dissertation submitted in partial fulfilment of the requirements for award of Degree of Master of Science in Development Policy of Mzumbe University This study aimed at exploring the impact of Information Communication Technology (ICT) on performance of Tanzania Posts Corporation (TPC). The study focused on examining ICT technologies available at TPC; assessing efforts used to improve product innovation in TPC; assessing performance trends before and after adoption of ICT in TPC and exploring customer responsiveness towards TPC services in the era of ICT. The study adopted a case study research design to attain its objectives. The sample size for the study was 62 respondents. Purposive sampling technique was used whereby questionnaire, interviews, observation and documentary review were used to collect data. The Statistical Package for Social Sciences (SPSS) and Excel software were used in analysis, while data from in depth interviews were analyzed qualitatively. In this study, it was found that ICT technologies available at TPC include: computers, telephone and internet. Also, findings revealed that there was a statistically insignificance increase in performance before adoption of ICT and after adoption of ICT, whereby profitability of items posted in mails and logistic business, financial and agency business and courier business was assed, also Return on Asset and Marginal ratio were used as indicators. The eta squared statistic was applied and the results indicated very small effect size. In addition to that, the study revealed that customers still needed TPC services in the era of ICT in spite of development of other forms of communication like emails, mobile phones and internet. This study recommends increasing the government support to TPC by improving physical infrastructure and providing vehicles for transporting mail and parcel so that it can fulfill the major obligations of universal postal services to the customers so as to ensure efficiency in TPC operations. In order for TPC to enjoy the fruits of ICT on its performance, it must speed up the way of adopting ICT so as to ensure significance increase in performance. Finally, it is recommended that TPC must raise its trustworthiness, improve customer care, strengthen their network, improve their services and cope with market competition. Private 2024-04-08T05:53:23Z 2024-04-08T05:53:23Z 2013 Thesis APA https://scholar.mzumbe.ac.tz/handle/123456789/570 en application/pdf Mzumbe University |
| spellingShingle | ICT Tanzania Posts Corporation (TPC) technology science Information Communication Technology TPC network Isote, Lynnchristine Gregory The impact of Information Communication Technology (ICT) on performance of Tanzania Posts Corporation (TPC) |
| title | The impact of Information Communication Technology (ICT) on performance of Tanzania Posts Corporation (TPC) |
| title_full | The impact of Information Communication Technology (ICT) on performance of Tanzania Posts Corporation (TPC) |
| title_fullStr | The impact of Information Communication Technology (ICT) on performance of Tanzania Posts Corporation (TPC) |
| title_full_unstemmed | The impact of Information Communication Technology (ICT) on performance of Tanzania Posts Corporation (TPC) |
| title_short | The impact of Information Communication Technology (ICT) on performance of Tanzania Posts Corporation (TPC) |
| title_sort | impact of information communication technology ict on performance of tanzania posts corporation tpc |
| topic | ICT Tanzania Posts Corporation (TPC) technology science Information Communication Technology TPC network |
| url | https://scholar.mzumbe.ac.tz/handle/123456789/570 |
| work_keys_str_mv | AT isotelynnchristinegregory theimpactofinformationcommunicationtechnologyictonperformanceoftanzaniapostscorporationtpc AT isotelynnchristinegregory impactofinformationcommunicationtechnologyictonperformanceoftanzaniapostscorporationtpc |