Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania

Mostrar otras versiones (1)

This paper analyses customers' satisfaction with services of the Sokoine National Agricultural Library (SNAL) using a mixed-method approach. Both qualitative and quantitative data were collected using questionnaire and interviews, which were supplemented by document analysis. A total of 72 resp...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Bea, George, Musabila, Albogast, Deogratus, Daniel
Formato:	Artículo
Lenguaje:	inglés
Publicado:	University of nebrasker 2024
Materias:	Customers’ satisfaction users’ satisfaction dissatisfaction library services Tanzania
Acceso en línea:	https://scholar.mzumbe.ac.tz/handle/123456789/536
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Ejemplares similares

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
por: Bea, George, et al.
Publicado: (2024)

Analysis of customers' satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro Region, Tanzania
por: Bea, George, et al.
Publicado: (2023)

Analysis of customers' satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro Region, Tanzania
por: Bea, George, et al.
Publicado: (2023)

Factors leading to employee job dissatisfaction: A case of Kinondoni district,
por: Mwaisela,Flora A
Publicado: (2024)

Factors leading to employee job dissatisfaction: A case of Kinondoni district,
por: Mwaisela,Flora A
Publicado: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
por: Richard E. Ollotu,
Publicado: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
por: Richard E. Ollotu,
Publicado: (2024)

Library service provision for improved satisfaction among library users in selected university libraries in Tanzania
por: Kaishe-Mulungu, Dativa Donati, et al.
Publicado: (2024)

Library service provision for improved satisfaction among library users in selected university libraries in Tanzania
por: Kaishe-Mulungu, Dativa Donati, et al.
Publicado: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
por: Eric, Shoo Ainea
Publicado: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
por: Eric, Shoo Ainea
Publicado: (2024)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
por: Vavra, Terry G.
Publicado: (1997)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
por: Bonaventura, Adam
Publicado: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
por: Bonaventura, Adam
Publicado: (2024)

The determinants of employee Job satisfaction: The case of agriculture extension officers in Wanging’ombe district council,
por: Mbungu, Bernard Elias
Publicado: (2024)

The determinants of employee Job satisfaction: The case of agriculture extension officers in Wanging’ombe district council,
por: Mbungu, Bernard Elias
Publicado: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
por: Khamis, Amne Rashid
Publicado: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
por: Khamis, Amne Rashid
Publicado: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
por: Abdalla, Zainab.S
Publicado: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
por: Abdalla, Zainab.S
Publicado: (2024)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
por: Tillya, Joseph J.
Publicado: (2024)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
por: Tillya, Joseph J.
Publicado: (2024)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
por: Kassim, K.H
Publicado: (2024)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
por: Kassim, K.H
Publicado: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
por: Masika, Emmanuel Julian
Publicado: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
por: Masika, Emmanuel Julian
Publicado: (2024)

Involvement of library users in collection development of hybrid academic libraries in Tanzania
por: Mwilongo, Kardo
Publicado: (2024)

Involvement of library users in collection development of hybrid academic libraries in Tanzania
por: Mwilongo, Kardo
Publicado: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
por: Mlekwa, Moses Denis
Publicado: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
por: Mlekwa, Moses Denis
Publicado: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
por: Shanghali, John Wifred
Publicado: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
por: Shanghali, John Wifred
Publicado: (2025)

Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
por: Kassim, Kassim H.
Publicado: (2024)

Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
por: Kassim, Kassim H.
Publicado: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
por: Mushi, Onael W.
Publicado: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
por: Mushi, Onael W.
Publicado: (2024)

Career satisfaction and success : a guide to job freedom
por: Haldane, Bernard
Publicado: (1974)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
por: Anthony, Adrian
Publicado: (2025)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
por: Anthony, Adrian
Publicado: (2025)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
por: Reichheld, Frederick F.
Publicado: (1996)