Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank

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A dissertation submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (MBA-CM) of Mzumbe University

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Bibliographic Details
Main Author:	Shanghali, John Wifred
Format:	Thesis
Language:	English
Published:	Mzumbe University 2025
Subjects:	Bank services - Tanzania Service quality delivery Customer satisfaction
Online Access:	https://scholar.mzumbe.ac.tz/handle/123456789/1862
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