Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank

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Dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the award of the Degree of Master’s of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.

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Bibliographic Details
Main Author:	Mwandosya, Joyce E.
Format:	Thesis
Language:	English
Published:	Mzumbe University 2024
Subjects:	Service quality dimensions Customer satisfaction SERVQUAL approach Financial Institutions-Commercial Bank
Online Access:	https://scholar.mzumbe.ac.tz/handle/123456789/1632
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