Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank

Mostra altre versioni (1)

Dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the award of the Degree of Master’s of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.

Salvato in:

Dettagli Bibliografici
Autore principale:	Mwandosya, Joyce E.
Natura:	Tesi
Lingua:	inglese
Pubblicazione:	Mzumbe University 2024
Soggetti:	Service quality dimensions Customer satisfaction SERVQUAL approach Financial Institutions-Commercial Bank
Accesso online:	https://scholar.mzumbe.ac.tz/handle/123456789/1632
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
di: Mwandosya, Joyce E.
Pubblicazione: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
di: Shanghali, John Wifred
Pubblicazione: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
di: Shanghali, John Wifred
Pubblicazione: (2025)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
di: Erick, Clearence
Pubblicazione: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
di: Erick, Clearence
Pubblicazione: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
di: Richard E. Ollotu,
Pubblicazione: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
di: Richard E. Ollotu,
Pubblicazione: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
di: Mwikwabhi, Mary M.
Pubblicazione: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
di: Mwikwabhi, Mary M.
Pubblicazione: (2025)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
di: Sangali, Samwel John
Pubblicazione: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
di: Sangali, Samwel John
Pubblicazione: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
di: Abdalla, Zainab.S
Pubblicazione: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
di: Abdalla, Zainab.S
Pubblicazione: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
di: Somi Loveness
Pubblicazione: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
di: Somi Loveness
Pubblicazione: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
di: Kazula, Lameck Zacharia
Pubblicazione: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
di: Kazula, Lameck Zacharia
Pubblicazione: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
di: Tairo, Ester C
Pubblicazione: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
di: Tairo, Ester C
Pubblicazione: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
di: Tarimo, Bruno E.
Pubblicazione: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
di: Tarimo, Bruno E.
Pubblicazione: (2024)

Effects in high cost in the issuance of a bank guarantee by commercial banks in Tanzania:The case of CRDB bank plc
di: Kalokola, Eustadius
Pubblicazione: (2024)

Effects in high cost in the issuance of a bank guarantee by commercial banks in Tanzania:The case of CRDB bank plc
di: Kalokola, Eustadius
Pubblicazione: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
di: Lyatuu, Emmanuel D
Pubblicazione: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
di: Lyatuu, Emmanuel D
Pubblicazione: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
di: Khamis, Amne Rashid
Pubblicazione: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
di: Khamis, Amne Rashid
Pubblicazione: (2024)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
di: Tillya, Joseph J.
Pubblicazione: (2024)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
di: Tillya, Joseph J.
Pubblicazione: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
di: Masika, Emmanuel Julian
Pubblicazione: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
di: Masika, Emmanuel Julian
Pubblicazione: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
di: Kapologwe, Lugano A.
Pubblicazione: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
di: Kapologwe, Lugano A.
Pubblicazione: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
di: Tarimo, Lilian
Pubblicazione: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
di: Tarimo, Lilian
Pubblicazione: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
di: Murungu, Fadhili
Pubblicazione: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
di: Murungu, Fadhili
Pubblicazione: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
di: Bonaventura, Adam
Pubblicazione: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
di: Bonaventura, Adam
Pubblicazione: (2024)

An examination of factors of banking industry profitability: A case of Commercial Banks in Tanzania
di: Sinda, Deusdedit
Pubblicazione: (2024)