Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania

Afficher d'autres versions (1)

A dissertation submitted in partial fulfillment of the requirements for the Degree of Master of Business Administration in Corporate Management (MBA-CM) of Mzumbe University

Enregistré dans:

Détails bibliographiques
Auteur principal:	Lyatuu, Emmanuel D
Format:	Thèse
Langue:	anglais
Publié:	Mzumbe University 2024
Sujets:	Customer service Performance Management-banking industry Microfinance institutions E-banking Mobile banking
Accès en ligne:	https://scholar.mzumbe.ac.tz/handle/123456789/1582
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
par: Lyatuu, Emmanuel D
Publié: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
par: Lyatuu, Emmanuel
Publié: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
par: Lyatuu, Emmanuel
Publié: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
par: Sangali, Samwel John
Publié: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
par: Sangali, Samwel John
Publié: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
par: Murungu, Fadhili
Publié: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
par: Murungu, Fadhili
Publié: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
par: Erick, Clearence
Publié: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
par: Erick, Clearence
Publié: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
par: Kapologwe, Lugano A.
Publié: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
par: Kapologwe, Lugano A.
Publié: (2024)

The impact of electronic banking on operational performance of commercial banks in Dar es salaam-Tanzania: A case of commercial banks in Dar es salaam Region –Tanzania.
par: Lugano, Lidia
Publié: (2024)

The impact of electronic banking on operational performance of commercial banks in Dar es salaam-Tanzania: A case of commercial banks in Dar es salaam Region –Tanzania.
par: Lugano, Lidia
Publié: (2024)

Customers' experiences with e-banking: A case of academic staff at Mzumbe University, Tanzania
par: Komba, Gabriel Vitus, et autres
Publié: (2024)

Customers' experiences with e-banking: A case of academic staff at Mzumbe University, Tanzania
par: Komba, Gabriel Vitus, et autres
Publié: (2024)

Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
par: Ulaya, Paul L. A
Publié: (2024)

Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
par: Ulaya, Paul L. A
Publié: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
par: Abdalla, Zainab.S
Publié: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
par: Abdalla, Zainab.S
Publié: (2024)

Assessment of electronic banking services adoption towards customer use in Tanzania: A case of some selected commercial banks in Dar es Salaam city.
par: Chanda, Joel.
Publié: (2024)

Assessment of electronic banking services adoption towards customer use in Tanzania: A case of some selected commercial banks in Dar es Salaam city.
par: Chanda, Joel.
Publié: (2024)

The factors influencing customers choice of banking services in Tanzania.
par: Zainabu,Msangi
Publié: (2024)

The factors influencing customers choice of banking services in Tanzania.
par: Zainabu,Msangi
Publié: (2024)

The contribution of mobile banking on business growth, perceptions of sme customers of NMB Bank: A case of Kenyatta road branch, Mwanza Tanzania
par: Lugangira, David
Publié: (2024)

The contribution of mobile banking on business growth, perceptions of sme customers of NMB Bank: A case of Kenyatta road branch, Mwanza Tanzania
par: Lugangira, David
Publié: (2024)

Assessment of the factors that influence adoption of electronic banking in Tanzania: The case of NMB customers in Morogoro municipality
par: Milanzi, Castro T.
Publié: (2024)

Assessment of the factors that influence adoption of electronic banking in Tanzania: The case of NMB customers in Morogoro municipality
par: Milanzi, Castro T.
Publié: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
par: Tarimo, Lilian
Publié: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
par: Tarimo, Lilian
Publié: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024)

Comparative study of customer’s and service provider’s orientation towards Islamic banking: With reference to a selected banks in Dar es salaam (NBC, KCB and AMANA BANK)
par: Beatus, Carren
Publié: (2024)

Comparative study of customer’s and service provider’s orientation towards Islamic banking: With reference to a selected banks in Dar es salaam (NBC, KCB and AMANA BANK)
par: Beatus, Carren
Publié: (2024)

Money, banking, and financial markets /
par: Miller, Roger LeRoy
Publié: (2001)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)

The impact of workforce diversity on the performance of microfinance institution in Tanzania, an experience from NMB Bank Tanzania
par: Kileo, Angela
Publié: (2024)

The impact of workforce diversity on the performance of microfinance institution in Tanzania, an experience from NMB Bank Tanzania
par: Kileo, Angela
Publié: (2024)

Modern banking /
par: Heffernan, Shelagh A.
Publié: (2005)

Management policies for commercial banks
par: Crosse, Howard D.
Publié: (1973)