Factors for employees' job satisfaction in the public sector:The case study of immigration department Zanzibar
A dissertation submitted to School of Public Administration and Management in partial fulfillment of the requirements of the award of a degree of Master of Science in Human Resource Management of Mzumbe University
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| Formato: | Tesis |
| Lenguaje: | inglés |
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Mzumbe University
2024
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| Acceso en línea: | https://scholar.mzumbe.ac.tz/handle/123456789/1404 |
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| _version_ | 1835205599011274752 |
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| author | Kombo, Juma M |
| author_facet | Kombo, Juma M |
| author_sort | Kombo, Juma M |
| collection | DSpace |
| description | A dissertation submitted to School of Public Administration and Management in partial fulfillment of the requirements of the award of a degree of Master of Science in Human Resource Management of Mzumbe University |
| format | Thesis |
| id | oai:null:123456789-1404 |
| institution | Mzumbe University |
| language | English |
| publishDate | 2024 |
| publisher | Mzumbe University |
| record_format | dspace |
| spelling | oai:null:123456789-14042024-10-07T09:02:54Z Factors for employees' job satisfaction in the public sector:The case study of immigration department Zanzibar Kombo, Juma M Employee satisfaction Job satisfaction SOCIAL SCIENCES::Other social sciences::Public sector research A dissertation submitted to School of Public Administration and Management in partial fulfillment of the requirements of the award of a degree of Master of Science in Human Resource Management of Mzumbe University This study examined factors for employees' job satisfaction in the public sector. A case study of Immigration Department Zanzibar. The study addressed the following objectives. i) To identify the factors employees finds most satisfying at their workplace. ii) To determine factors employees consider as undermining their job satisfaction at their places of work. The associated questions are: i) what factors employees find most satisfying in their job and why. ii) What factors employees consider to be dissatisfying in their job and why. The population of the study consisted of Immigration employees in Zanzibar. The study involved a sample of 85 respondents, including 71 questionnaire respondents who were randomly selected and 14 interview respondents that were selected purposefully. Three methods were used to collect data to address the research objectives. These included a questionnaire and interview for primary data and document review for secondary data. The data collected were analyzed by using qualitative and quantitative methods. The qualitative data were analyzed whereby themes emerging from interviews and documentary transcripts were documented and their meanings assigned to a view to answer research questions. Direct quotes were also presented to preserve the originality of data. The Quantitative data were analyzed by means of descriptive statistic derived by using SPSS and respective results were presented and summarized in the relevant tables. Key findings with regard to the first objective of the study show that the factors employees consider satisfying in their job were job and non-job related. Employee relationship with co-workers was highly identified. Regarding the second research objective, the findings revealed that factors for employee's dissatisfaction were an unclear system of promotion, favoritism, poor compensation for overtime, lack of employees' participation in decision making and unsystematic job rotation. The study concludes that, the factors for employee's job satisfaction are both job and non-job related factors. However, the findings show that non job related factors were most important for employee's job satisfaction. Thus the findings challenge Herzberg's' suggestion that non job related factors are not important for employees job satisfaction. Private 2024-10-07T09:02:49Z 2024-10-07T09:02:49Z 2015 Thesis https://scholar.mzumbe.ac.tz/handle/123456789/1404 en application/pdf Mzumbe University |
| spellingShingle | Employee satisfaction Job satisfaction SOCIAL SCIENCES::Other social sciences::Public sector research Kombo, Juma M Factors for employees' job satisfaction in the public sector:The case study of immigration department Zanzibar |
| title | Factors for employees' job satisfaction in the public sector:The case study of immigration department Zanzibar |
| title_full | Factors for employees' job satisfaction in the public sector:The case study of immigration department Zanzibar |
| title_fullStr | Factors for employees' job satisfaction in the public sector:The case study of immigration department Zanzibar |
| title_full_unstemmed | Factors for employees' job satisfaction in the public sector:The case study of immigration department Zanzibar |
| title_short | Factors for employees' job satisfaction in the public sector:The case study of immigration department Zanzibar |
| title_sort | factors for employees job satisfaction in the public sector the case study of immigration department zanzibar |
| topic | Employee satisfaction Job satisfaction SOCIAL SCIENCES::Other social sciences::Public sector research |
| url | https://scholar.mzumbe.ac.tz/handle/123456789/1404 |
| work_keys_str_mv | AT kombojumam factorsforemployeesjobsatisfactioninthepublicsectorthecasestudyofimmigrationdepartmentzanzibar |