Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,

Show other versions (1)

A thesis submitted in fulfilment of the requirements for award of the degree of Doctor of Philosophy of Mzumbe University

Saved in:

Bibliographic Details
Main Author:	Lushakuzi,Simon Shaban
Format:	Thesis
Language:	English
Published:	Mzumbe University 2024
Subjects:	Service quality theory Transit passengers' Customer satisfaction Passengers satisfaction Public transport service Service quality Grönroon’s service quality model
Online Access:	https://scholar.mzumbe.ac.tz/handle/123456789/1266
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
by: Lushakuzi,Simon Shaban
Published: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
by: Bonaventura, Adam
Published: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
by: Bonaventura, Adam
Published: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
by: Mushi, Onael W.
Published: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
by: Mushi, Onael W.
Published: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
by: Mushi, Onael Walter
Published: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
by: Mushi, Onael Walter
Published: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
by: Shanghali, John Wifred
Published: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
by: Shanghali, John Wifred
Published: (2025)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
by: Khamis, Amne Rashid
Published: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
by: Khamis, Amne Rashid
Published: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
by: Anthony, Adrian
Published: (2025)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
by: Anthony, Adrian
Published: (2025)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
by: Shalin, Parvez Thaver
Published: (2024)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
by: Shalin, Parvez Thaver
Published: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
by: Somi Loveness
Published: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
by: Somi Loveness
Published: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
by: Mwikwabhi, Mary M.
Published: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
by: Mwikwabhi, Mary M.
Published: (2025)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
by: Hamisi, Musa
Published: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
by: Hamisi, Musa
Published: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
by: Mhoja, Husein
Published: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
by: Mhoja, Husein
Published: (2024)

Quality management
by: Bedi, Kanishka
Published: (2006)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
by: Masika, Emmanuel Julian
Published: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
by: Masika, Emmanuel Julian
Published: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
by: Mwandosya, Joyce E.
Published: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
by: Mwandosya, Joyce E.
Published: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
by: Eric, Shoo Ainea
Published: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
by: Eric, Shoo Ainea
Published: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
by: Bea, George, et al.
Published: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
by: Bea, George, et al.
Published: (2024)

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
by: Joseph, John K. E.
Published: (2024)

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
by: Joseph, John K. E.
Published: (2024)

Service quality in tourist hotels in Tanzania: The case of Dar es Salaam
by: Mwijarubi, Mkama
Published: (2025)

Service quality in tourist hotels in Tanzania: The case of Dar es Salaam
by: Mwijarubi, Mkama
Published: (2025)

Applying quality management in health care : a process for implementation
by: Kely Diane, L.
Published: (2006)

Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
by: Mwinchumu, Farida
Published: (2024)

Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
by: Mwinchumu, Farida
Published: (2024)

An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
by: Nguzo, Said K.
Published: (2024)