Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania
This article published by the Independent Journal of management & production Vol. 4 No. 1 (2013):
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| Format: | Article |
| Langue: | anglais |
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Independent Journal of management & production
2024
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| Accès en ligne: | https://doi.org/10.14807/ijmp.v4i1.68 https://scholar.mzumbe.ac.tz/handle/123456789/662 |
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| author | Sungau, Joseph Joseph Ndunguru, Philibert C. Kimeme, Joseph |
| author_facet | Sungau, Joseph Joseph Ndunguru, Philibert C. Kimeme, Joseph |
| author_sort | Sungau, Joseph Joseph |
| collection | DSpace |
| description | This article published by the Independent Journal of management & production Vol. 4 No. 1 (2013): |
| format | Article |
| id | oai:41.59.85.69:123456789-662 |
| institution | Mzumbe University |
| language | English |
| publishDate | 2024 |
| publisher | Independent Journal of management & production |
| record_format | dspace |
| spelling | oai:41.59.85.69:123456789-6622024-04-17T10:08:05Z Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania Sungau, Joseph Joseph Ndunguru, Philibert C. Kimeme, Joseph Business Process Re-Engineering Delivering Speed Service Organization This article published by the Independent Journal of management & production Vol. 4 No. 1 (2013): Problem statement: Delivering speed is very critical in today’s business environment. In most cases, service organizations and customers are sensitive to time spent at delivering or receiving a service. Therefore, service organizations must change in order to meet this challenge. Overtime, service organizations have worked hard to identify techniques that enhance service delivering speed for improved performance. Business process re-engineering is one of such techniques that improves business processes; including delivering speed. However, despite documented advantages, most organizations are reluctant to adopt the technique. Purpose: The paper aims at determining the effect of business process re-engineering on delivering speed; enabling organizations to appreciate the performance improvement that is associated with the technique. Methodology: The study used cross-sectional survey design to investigate the effect of BPR on delivering speed. In order to undertake the study, intensive literature review was undertaken to operationalize the constructs and to formulate the hypothesis which was tested after the field work. In total ninety-five (95) service organizations participated in the study. Results: From the study, it is revealed that BPR significantly and positively improves delivering speed of service organizations. Conclusion: For improved delivering speed, service organizations should adopt BPR technique to improve business processes for provision of delighting services to customers. Private 2024-04-17T10:08:03Z 2024-04-17T10:08:03Z 2013 Article APA https://doi.org/10.14807/ijmp.v4i1.68 https://scholar.mzumbe.ac.tz/handle/123456789/662 en application/pdf Independent Journal of management & production |
| spellingShingle | Business Process Re-Engineering Delivering Speed Service Organization Sungau, Joseph Joseph Ndunguru, Philibert C. Kimeme, Joseph Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania |
| title | Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania |
| title_full | Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania |
| title_fullStr | Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania |
| title_full_unstemmed | Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania |
| title_short | Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania |
| title_sort | business process re engineering the technique to improve delivering speed of service industry in tanzania |
| topic | Business Process Re-Engineering Delivering Speed Service Organization |
| url | https://doi.org/10.14807/ijmp.v4i1.68 https://scholar.mzumbe.ac.tz/handle/123456789/662 |
| work_keys_str_mv | AT sungaujosephjoseph businessprocessreengineeringthetechniquetoimprovedeliveringspeedofserviceindustryintanzania AT ndunguruphilibertc businessprocessreengineeringthetechniquetoimprovedeliveringspeedofserviceindustryintanzania AT kimemejoseph businessprocessreengineeringthetechniquetoimprovedeliveringspeedofserviceindustryintanzania |