Business process re-engineering: a panacea for reducing operational cost in service organizations
This article was published by Instituto Federal de Educaçã in the Independent Journal of Management & Production v. 6, n. 1, January - March 2015
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| Язык: | английский |
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Instituto Federal de Educaçã
2024
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| Online-ссылка: | https://oaji.net/articles/2015/273-1431118593.pdf https://scholar.mzumbe.ac.tz/handle/123456789/661 |
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| _version_ | 1820347763282411520 |
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| author | Sungau, Joseph Joseph Ndunguru, Philibert C. |
| author_facet | Sungau, Joseph Joseph Ndunguru, Philibert C. |
| author_sort | Sungau, Joseph Joseph |
| collection | DSpace |
| description | This article was published by Instituto Federal de Educaçã in the Independent Journal of Management & Production v. 6, n. 1, January - March 2015 |
| format | Article |
| id | oai:41.59.85.69:123456789-661 |
| institution | Mzumbe University |
| language | English |
| publishDate | 2024 |
| publisher | Instituto Federal de Educaçã |
| record_format | dspace |
| spelling | oai:41.59.85.69:123456789-6612024-04-17T10:07:39Z Business process re-engineering: a panacea for reducing operational cost in service organizations Sungau, Joseph Joseph Ndunguru, Philibert C. Business Process Re-engineering Operational Cost Service Organizations This article was published by Instituto Federal de Educaçã in the Independent Journal of Management & Production v. 6, n. 1, January - March 2015 Organizations in today’s business environment struggle on how to reduce operation cost for generating reasonable profit. In order to reduce Operational Cost, service organizations have been working hard to identify techniques that facilitate business processes improvement. In so doing, the global literature indicates that service organizations adopt BPR technique as a panacea of reducing Operational Cost. Despite a documented potentiality of BPR technique, a mixed empirical results, findings and conclusions regarding the effect of BPR on Operational Cost have been reported. Therefore, this paper aimed at assessing and explaining effects of BPR on Operational Cost. The study used cross-sectional survey design to investigate the effect of BPR on Operational Cost. Intensive literature review enabled the construction of structural measurement model, formulation of testable hypotheses and operationalization of constructs. In order to test the model and hypotheses, data were collected from ninety-five (95) service organizations in Tanzania. Results of the study reveal that BPR and delivering speed have no direct effects on Operational Cost; they indirectly affect Operational Cost through the mediations of service quality. Therefore, BPR influences first both service quality and delivery speed in affecting Operational Cost of service organizations. It is now recommended that service organizations should use BPR as panacea of reducing Operational Cost. Private 2024-04-17T10:07:35Z 2024-04-17T10:07:35Z 2015 Article APA 2236-269X https://oaji.net/articles/2015/273-1431118593.pdf https://scholar.mzumbe.ac.tz/handle/123456789/661 en application/pdf Instituto Federal de Educaçã |
| spellingShingle | Business Process Re-engineering Operational Cost Service Organizations Sungau, Joseph Joseph Ndunguru, Philibert C. Business process re-engineering: a panacea for reducing operational cost in service organizations |
| title | Business process re-engineering: a panacea for reducing operational cost in service organizations |
| title_full | Business process re-engineering: a panacea for reducing operational cost in service organizations |
| title_fullStr | Business process re-engineering: a panacea for reducing operational cost in service organizations |
| title_full_unstemmed | Business process re-engineering: a panacea for reducing operational cost in service organizations |
| title_short | Business process re-engineering: a panacea for reducing operational cost in service organizations |
| title_sort | business process re engineering a panacea for reducing operational cost in service organizations |
| topic | Business Process Re-engineering Operational Cost Service Organizations |
| url | https://oaji.net/articles/2015/273-1431118593.pdf https://scholar.mzumbe.ac.tz/handle/123456789/661 |
| work_keys_str_mv | AT sungaujosephjoseph businessprocessreengineeringapanaceaforreducingoperationalcostinserviceorganizations AT ndunguruphilibertc businessprocessreengineeringapanaceaforreducingoperationalcostinserviceorganizations |