Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank

Mostra altre versioni (1)

A dissertation submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (MBA-CM) of Mzumbe University

Salvato in:

Dettagli Bibliografici
Autore principale:	Shanghali, John Wifred
Natura:	Tesi
Lingua:	inglese
Pubblicazione:	Mzumbe University 2025
Soggetti:	Bank services - Tanzania Service quality delivery Customer satisfaction
Accesso online:	https://scholar.mzumbe.ac.tz/handle/123456789/1862
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
di: Shanghali, John Wifred
Pubblicazione: (2025)

The challenges facing revenue collection and Its effects on service delivery: A case of Ilala municipal council
di: Malai, Erastus
Pubblicazione: (2024)

The challenges facing revenue collection and Its effects on service delivery: A case of Ilala municipal council
di: Malai, Erastus
Pubblicazione: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
di: Mwandosya, Joyce E.
Pubblicazione: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
di: Mwandosya, Joyce E.
Pubblicazione: (2024)

Assessment on the level of social service delivery: A case of water service at Morogoro urban
di: Maro, Praise
Pubblicazione: (2024)

Assessment on the level of social service delivery: A case of water service at Morogoro urban
di: Maro, Praise
Pubblicazione: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael W.
Pubblicazione: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael W.
Pubblicazione: (2024)

Assessment of public private partnership in security service delivery: A case of Arusha region in Tanzania
di: Mbele, Augustino
Pubblicazione: (2024)

Assessment of public private partnership in security service delivery: A case of Arusha region in Tanzania
di: Mbele, Augustino
Pubblicazione: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael Walter
Pubblicazione: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael Walter
Pubblicazione: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
di: Bea, George, et al.
Pubblicazione: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
di: Bea, George, et al.
Pubblicazione: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
di: Tarimo, Bruno E.
Pubblicazione: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
di: Tarimo, Bruno E.
Pubblicazione: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
di: Mwikwabhi, Mary M.
Pubblicazione: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
di: Mwikwabhi, Mary M.
Pubblicazione: (2025)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
di: Anthony, Adrian
Pubblicazione: (2025)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
di: Anthony, Adrian
Pubblicazione: (2025)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
di: Khamis, Amne Rashid
Pubblicazione: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
di: Khamis, Amne Rashid
Pubblicazione: (2024)

Street-level bureaucrats and service delivery in selected LGAs in Tanzania: Copying with restraints of health and education services
di: Kamugisha, Denis, et al.
Pubblicazione: (2024)

Street-level bureaucrats and service delivery in selected LGAs in Tanzania: Copying with restraints of health and education services
di: Kamugisha, Denis, et al.
Pubblicazione: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
di: Mlekwa, Moses Denis
Pubblicazione: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
di: Mlekwa, Moses Denis
Pubblicazione: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
di: Lushakuzi,Simon Shaban
Pubblicazione: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
di: Lushakuzi,Simon Shaban
Pubblicazione: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
di: Richard E. Ollotu,
Pubblicazione: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
di: Richard E. Ollotu,
Pubblicazione: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
di: Bonaventura, Adam
Pubblicazione: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
di: Bonaventura, Adam
Pubblicazione: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
di: Masika, Emmanuel Julian
Pubblicazione: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
di: Masika, Emmanuel Julian
Pubblicazione: (2024)

Banking and financial services
di: Ahluwalia, Hemant S.
Pubblicazione: (2008)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
di: Mhoja, Husein
Pubblicazione: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
di: Mhoja, Husein
Pubblicazione: (2024)

Clients satisfaction on services offered by accredited health facilities: A case of national health insurance fund (NHIF),
di: Mkwizu, Evarista
Pubblicazione: (2024)

Clients satisfaction on services offered by accredited health facilities: A case of national health insurance fund (NHIF),
di: Mkwizu, Evarista
Pubblicazione: (2024)