Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
A dissertation submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (MBA-CM) of Mzumbe University
Enregistré dans:
| Auteur principal: | Shanghali, John Wifred |
|---|---|
| Format: | Thèse |
| Langue: | anglais |
| Publié: |
Mzumbe University
2025
|
| Sujets: | |
| Accès en ligne: | https://scholar.mzumbe.ac.tz/handle/123456789/1862 |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Documents similaires
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)
par: Shanghali, John Wifred
Publié: (2025)
The challenges facing revenue collection and Its effects on service delivery: A case of Ilala municipal council
par: Malai, Erastus
Publié: (2024)
par: Malai, Erastus
Publié: (2024)
The challenges facing revenue collection and Its effects on service delivery: A case of Ilala municipal council
par: Malai, Erastus
Publié: (2024)
par: Malai, Erastus
Publié: (2024)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024)
par: Mwandosya, Joyce E.
Publié: (2024)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024)
par: Mwandosya, Joyce E.
Publié: (2024)
Assessment on the level of social service delivery: A case of water service at Morogoro urban
par: Maro, Praise
Publié: (2024)
par: Maro, Praise
Publié: (2024)
Assessment on the level of social service delivery: A case of water service at Morogoro urban
par: Maro, Praise
Publié: (2024)
par: Maro, Praise
Publié: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael W.
Publié: (2024)
par: Mushi, Onael W.
Publié: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael W.
Publié: (2024)
par: Mushi, Onael W.
Publié: (2024)
Assessment of public private partnership in security service delivery: A case of Arusha region in Tanzania
par: Mbele, Augustino
Publié: (2024)
par: Mbele, Augustino
Publié: (2024)
Assessment of public private partnership in security service delivery: A case of Arusha region in Tanzania
par: Mbele, Augustino
Publié: (2024)
par: Mbele, Augustino
Publié: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael Walter
Publié: (2024)
par: Mushi, Onael Walter
Publié: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael Walter
Publié: (2024)
par: Mushi, Onael Walter
Publié: (2024)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
par: Bea, George, et autres
Publié: (2024)
par: Bea, George, et autres
Publié: (2024)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
par: Bea, George, et autres
Publié: (2024)
par: Bea, George, et autres
Publié: (2024)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024)
par: Tarimo, Bruno E.
Publié: (2024)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024)
par: Tarimo, Bruno E.
Publié: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
par: Mwikwabhi, Mary M.
Publié: (2025)
par: Mwikwabhi, Mary M.
Publié: (2025)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
par: Mwikwabhi, Mary M.
Publié: (2025)
par: Mwikwabhi, Mary M.
Publié: (2025)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
par: Anthony, Adrian
Publié: (2025)
par: Anthony, Adrian
Publié: (2025)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
par: Anthony, Adrian
Publié: (2025)
par: Anthony, Adrian
Publié: (2025)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024)
par: Khamis, Amne Rashid
Publié: (2024)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024)
par: Khamis, Amne Rashid
Publié: (2024)
Street-level bureaucrats and service delivery in selected LGAs in Tanzania: Copying with restraints of health and education services
par: Kamugisha, Denis, et autres
Publié: (2024)
par: Kamugisha, Denis, et autres
Publié: (2024)
Street-level bureaucrats and service delivery in selected LGAs in Tanzania: Copying with restraints of health and education services
par: Kamugisha, Denis, et autres
Publié: (2024)
par: Kamugisha, Denis, et autres
Publié: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
par: Mlekwa, Moses Denis
Publié: (2024)
par: Mlekwa, Moses Denis
Publié: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
par: Mlekwa, Moses Denis
Publié: (2024)
par: Mlekwa, Moses Denis
Publié: (2024)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
par: Lushakuzi,Simon Shaban
Publié: (2024)
par: Lushakuzi,Simon Shaban
Publié: (2024)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
par: Lushakuzi,Simon Shaban
Publié: (2024)
par: Lushakuzi,Simon Shaban
Publié: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
par: Richard E. Ollotu,
Publié: (2024)
par: Richard E. Ollotu,
Publié: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
par: Richard E. Ollotu,
Publié: (2024)
par: Richard E. Ollotu,
Publié: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
par: Bonaventura, Adam
Publié: (2024)
par: Bonaventura, Adam
Publié: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
par: Bonaventura, Adam
Publié: (2024)
par: Bonaventura, Adam
Publié: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
par: Masika, Emmanuel Julian
Publié: (2024)
par: Masika, Emmanuel Julian
Publié: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
par: Masika, Emmanuel Julian
Publié: (2024)
par: Masika, Emmanuel Julian
Publié: (2024)
Banking and financial services
par: Ahluwalia, Hemant S.
Publié: (2008)
par: Ahluwalia, Hemant S.
Publié: (2008)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
par: Mhoja, Husein
Publié: (2024)
par: Mhoja, Husein
Publié: (2024)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
par: Mhoja, Husein
Publié: (2024)
par: Mhoja, Husein
Publié: (2024)
Clients satisfaction on services offered by accredited health facilities: A case of national health insurance fund (NHIF),
par: Mkwizu, Evarista
Publié: (2024)
par: Mkwizu, Evarista
Publié: (2024)
Clients satisfaction on services offered by accredited health facilities: A case of national health insurance fund (NHIF),
par: Mkwizu, Evarista
Publié: (2024)
par: Mkwizu, Evarista
Publié: (2024)
Documents similaires
-
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025) -
The challenges facing revenue collection and Its effects on service delivery: A case of Ilala municipal council
par: Malai, Erastus
Publié: (2024) -
The challenges facing revenue collection and Its effects on service delivery: A case of Ilala municipal council
par: Malai, Erastus
Publié: (2024) -
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024) -
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024)