Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza

Show other versions (1)

A dissertation Submitted to Mzumbe University as a partial fulfillment of the requirement for the award of Masters of Business Administration (MBA-CM) of Mzumbe University

Na minha lista:

Detalhes bibliográficos
Autor principal:	Anthony, Adrian
Formato:	Thesis
Idioma:	inglês
Publicado em:	Mzumbe University 2025
Assuntos:	Employee satisfaction Customer service management Quality services Public organization
Acesso em linha:	https://scholar.mzumbe.ac.tz/handle/123456789/1857
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

Registos relacionados

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
Por: Anthony, Adrian
Publicado em: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
Por: Khamis, Amne Rashid
Publicado em: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
Por: Khamis, Amne Rashid
Publicado em: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael W.
Publicado em: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael W.
Publicado em: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
Por: Bonaventura, Adam
Publicado em: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
Por: Bonaventura, Adam
Publicado em: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael Walter
Publicado em: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael Walter
Publicado em: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
Por: Masika, Emmanuel Julian
Publicado em: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
Por: Masika, Emmanuel Julian
Publicado em: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
Por: Eric, Shoo Ainea
Publicado em: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
Por: Eric, Shoo Ainea
Publicado em: (2024)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
Por: Shalin, Parvez Thaver
Publicado em: (2024)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
Por: Shalin, Parvez Thaver
Publicado em: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
Por: Mhoja, Husein
Publicado em: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
Por: Mhoja, Husein
Publicado em: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
Por: Hamisi, Musa
Publicado em: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
Por: Hamisi, Musa
Publicado em: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
Por: Somi Loveness
Publicado em: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
Por: Somi Loveness
Publicado em: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
Por: Mwikwabhi, Mary M.
Publicado em: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
Por: Mwikwabhi, Mary M.
Publicado em: (2025)

An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
Por: Nguzo, Said K.
Publicado em: (2024)

An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
Por: Nguzo, Said K.
Publicado em: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
Por: Bea, George, et al.
Publicado em: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
Por: Bea, George, et al.
Publicado em: (2024)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
Por: Kassim, K.H
Publicado em: (2024)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
Por: Kassim, K.H
Publicado em: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
Por: Mlekwa, Moses Denis
Publicado em: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
Por: Mlekwa, Moses Denis
Publicado em: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
Por: Mwandosya, Joyce E.
Publicado em: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
Por: Mwandosya, Joyce E.
Publicado em: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
Por: Tarimo, Bruno E.
Publicado em: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
Por: Tarimo, Bruno E.
Publicado em: (2024)

Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
Por: Kassim, Kassim H.
Publicado em: (2024)