The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD

Show other versions (1)

A dissertation submitted to the School of Business in partial fulfilment of the award of degree of Master’s in Business Administration in Corporate Management (MBA-CM) of Mzumbe University

Saved in:

Bibliographic Details
Main Author:	Kapologwe, Lugano A.
Format:	Thesis
Language:	English
Published:	Mzumbe university 2024
Subjects:	Customer relationship management Bank performance Customer choice Banking industry
Online Access:	https://scholar.mzumbe.ac.tz/handle/123456789/1751
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
by: Kapologwe, Lugano A.
Published: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
by: Abdalla, Zainab.S
Published: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
by: Abdalla, Zainab.S
Published: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
by: Kazula, Lameck Zacharia
Published: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
by: Kazula, Lameck Zacharia
Published: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
by: Tairo, Ester C
Published: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
by: Tairo, Ester C
Published: (2024)

The factors influencing customers choice of banking services in Tanzania.
by: Zainabu,Msangi
Published: (2024)

The factors influencing customers choice of banking services in Tanzania.
by: Zainabu,Msangi
Published: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
by: Murungu, Fadhili
Published: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
by: Murungu, Fadhili
Published: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
by: Lyatuu, Emmanuel
Published: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
by: Lyatuu, Emmanuel
Published: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
by: Tarimo, Bruno E.
Published: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
by: Tarimo, Bruno E.
Published: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
by: Lyatuu, Emmanuel D
Published: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
by: Lyatuu, Emmanuel D
Published: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
by: Sangali, Samwel John
Published: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
by: Sangali, Samwel John
Published: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
by: Tarimo, Lilian
Published: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
by: Tarimo, Lilian
Published: (2024)

Customer relationship management : how to turn a good business int great one
by: Robert-Phelps Graham
Published: (1998)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
by: Richard E. Ollotu,
Published: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
by: Richard E. Ollotu,
Published: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
by: Mduma, Esther M.
Published: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
by: Mduma, Esther M.
Published: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
by: Erick, Clearence
Published: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
by: Erick, Clearence
Published: (2024)

Law of banking
by: Myneni, S. R
Published: (2006)

Practice of banking 1: study text in banking /
Published: (1985)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
by: Kihombo, Dafrosa B
Published: (2024)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
by: Kihombo, Dafrosa B
Published: (2024)

The impact of policies and regulations on the performance of commercial banks in Tanzania, The case of CRDB and NMB banks
by: Mboje, Sylvester
Published: (2024)

The impact of policies and regulations on the performance of commercial banks in Tanzania, The case of CRDB and NMB banks
by: Mboje, Sylvester
Published: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
by: Shanghali, John Wifred
Published: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
by: Shanghali, John Wifred
Published: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
by: Mwikwabhi, Mary M.
Published: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
by: Mwikwabhi, Mary M.
Published: (2025)

The impact of electronic banking on operational performance of commercial banks in Dar es salaam-Tanzania: A case of commercial banks in Dar es salaam Region –Tanzania.
by: Lugano, Lidia
Published: (2024)

The impact of electronic banking on operational performance of commercial banks in Dar es salaam-Tanzania: A case of commercial banks in Dar es salaam Region –Tanzania.
by: Lugano, Lidia
Published: (2024)