Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank

Dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the award of the Degree of Master’s of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.

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Bibliographic Details
Main Author: Mwandosya, Joyce E.
Format: Thesis
Language:English
Published: Mzumbe University 2024
Subjects:
Online Access:https://scholar.mzumbe.ac.tz/handle/123456789/1632
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Summary:Dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the award of the Degree of Master’s of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.