The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch

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A dissertation submitted to Mzumbe University as a partial fulfillment of the requirement for the award of the degree of Master of Business Administration of Mzumbe University

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Bibliographic Details
Main Author:	Somi Loveness
Format:	Thesis
Language:	English
Published:	Mzumbe University 2024
Subjects:	Changes in Market Service quality-NMB in Dar es salaam Customer satisfaction Quality services-challenges
Online Access:	https://scholar.mzumbe.ac.tz/handle/123456789/1601
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