The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
A dissertation submitted to Mzumbe University as a partial fulfillment of the requirement for the award of the degree of Master of Business Administration of Mzumbe University
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| Format: | Thesis |
| Language: | English |
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Mzumbe University
2024
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| Subjects: | |
| Online Access: | https://scholar.mzumbe.ac.tz/handle/123456789/1601 |
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