Loveness, S. (2024). The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch. Mzumbe University.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Loveness, Somi. The Effects of Customer Expectations and Perception Towards Service Quality: A Case of NMB University Branch and Mlimani City Branch. Mzumbe University, 2024.
توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)Loveness, Somi. The Effects of Customer Expectations and Perception Towards Service Quality: A Case of NMB University Branch and Mlimani City Branch. Mzumbe University, 2024.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.