The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.

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A dissertation submitted as partial of fulfillment of the requirement for the award of the Masters Degree of Business Administration in Corporate Management (MBA-CM) of Mzumbe University

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Detalhes bibliográficos
Autor principal:	Hamisi, Musa
Formato:	Thesis
Idioma:	inglês
Publicado em:	Mzumbe University 2024
Assuntos:	Assimilation Theory Quality Services-Customer Customer retention Purchase Behaviour Service Quality- customer
Acesso em linha:	https://scholar.mzumbe.ac.tz/handle/123456789/1408
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